Assistant Property Manager

urbanbubble Ltd; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Enhanced family leave

Cycle to work scheme

Season ticket loan

Pet lovers Friday

Enhanced sick pay

Study support

Cash plan

Job summary

urbanbubble Ltd. in Manchester is seeking an Assistant Property Manager to be the first point of contact for enquiries and to ensure properties are cared for to the highest standards.

You will liaise with residents, landlords, contractors and staff to manage daily operations and respond to issues promptly. The role emphasizes strong organisational skills, ability to manage multiple deadlines, and proactive problem solving in a fast-paced environment.

Qualifications

• Experience in customer service within a fast-paced environment.
• Strong communication skills and a professional phone and email manner.
• Excellent organisational abilities with the capacity to manage multiple deadlines.

Responsibilities

• Act as the first line for customer enquiries in a fast-paced environment.
• Care for and maintain client properties in line with budgets and standards.
• Handle weekly property inspection feedback and follow up.
• Coordinate maintenance with the PM and contractors.
• Support residents with queries such as noise and ASB, liaising with third parties as needed.
• Assist with insurance claim processing and compliance scheduling.
• Contribute to Management Information packs for leaseholders and solicitors.

Skills

Customer service

Communication

Organisation

Multi-tasking

Tools

Property management software

Job description

We're searching for an incredible Assistant Property Manager to join our team! You will act as the first point of contact for the team's enquiries in a fast paced, reactive environment, ensuring a first class experience is delivered.

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, cash plan and much much more!
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do? Property Management

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements
• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to resolution (or escalating as appropriate).
• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the appropriate follow-up.
• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works, acting as the daily point of contact for contractors.
• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution, liaising with third parties as required.
• To co-ordinate the processing of insurance claims in a timely manner.
• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory compliance requirements.
• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICs, TPI as well as all compliance and Health and Safety regulations
• To support key processes such as section 20's, with oversight of enquiries such as contract renewals, utility renewals, insurance claims and renewals, H&S reports and accompanying actions.
• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.

Customer Partnership

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of quantifiable customer satisfaction.
• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest standards and expectations are fully met.

Financial Management

• To manage all works and spends in line with budget, maintaining close oversight and control.
• Experience working within a fast paced customer service environment
• Residential property management experience is hugely advantageous, but not essential.
• Knowledge of principles of customer service excellence.
• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.