Property Assistant

K&M First/Property Management Ltd; Borehamwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A property management company in Borehamwood is seeking an Office Administrator to support team functions and manage various office tasks. Applicants should be highly organized and possess strong communication skills. Responsibilities include managing correspondence, assisting property management, and ensuring compliance with legal requirements. Proficiency in Microsoft Office is required, along with a proactive attitude and strong attention to detail. This role provides a great opportunity for those looking to grow in the property sector.

Qualifications

• Excellent written and spoken English is mandatory.
• Strong overall computer literacy and proficiency in Microsoft Office.
• A proactive 'can-do' attitude with strong initiative.

Responsibilities

• Manage general office administration tasks effectively.
• Assist with handling daily incidents within properties.
• Support compliance with statutory property legislation.

Skills

Highly organised

Proactive attitude

Strong attention to detail

Excellent written English

Professional telephone manner

Good arithmetic skills

Proficient in Microsoft Office

Strong computer literacy

Clear communication

Willingness to learn

Tools

Microsoft Excel

Microsoft Outlook

Job description

• K&M First/Property Management Ltd. is a full-service property management company specializing in residential block management across London and the South East of England. With over 40 years of experience, we prioritize professionalism and compliance with all legislative requirements through our affiliations with professional bodies such as RICS and TPI. Our services include managing maintenance, appointing contractors, arranging building insurance, and planning for major works, including those under section 20 legislation. We also handle problem buildings by providing solutions through the First-tier Tribunal Manager appointments to ensure smooth and effective management of properties.

Role Overview

K&M are seeking a bright, energetic, and intelligent individual to undertake office administration duties and work directly alongside the Property Manager, Managing Director, and existing team members.

This is a hands-on and varied role within a busy property management environment, offering exposure to financial, legal, operational, and compliance matters.

Key Responsibilities

Office Administration

• General office administration including filing, photocopying, scanning, and document management
• Responding to daily emails and telephone queries from residents in a professional manner
• Preparing correspondence and reports following meetings or site visits

Property Management Support

• Assisting in the management of a portfolio of residential properties
• Dealing with day-to-day incidents and maintenance issues, taking direct action where instructed
• Undertaking block inspections when required
• Maintaining strong working relationships with contractors, agents, and third-party suppliers
• Attending meetings with directors or colleagues, occasionally outside normal working hours
• Assisting with monthly financial accounting processes
• Preparation of estimates and invoices
• Assisting with weekly payment of third-party invoices
• Assisting in preparing annual service charge budgets, accounts, and demands
• Supporting interim and final invoicing and collection procedures

Compliance & Legal Support

• Assisting with health and safety matters to ensure compliance and risk mitigation
• Supporting compliance with statutory provisions and property legislation
• Assisting with insurance claims and liaising with insurers and loss adjusters
• Dealing with solicitors and legal matters as required

Resident & Client Interaction

• Meeting and interacting with residents in a customer-friendly and professional manner
• Ensuring reasonable resident issues and service requests are addressed promptly and efficiently

Skills & Experience Required

• Highly organised, punctual, and reliable
• Proactive “can-do” attitude with strong initiative
• Strong attention to detail and good memory retention
• Excellent written and spoken English (formal standard required)
• Professional and confident telephone manner
• Good standard of arithmetic
• Proficient in Microsoft Office, particularly Excel and Outlook
• Strong overall computer literacy
• Ability to communicate clearly and proactively with clients
• Willingness to learn, develop, and progress within the property sector

Personal Attributes

• Hands-on and adaptable
• Team-oriented
• Professional and discreet
• Able to work under pressure in a fast-paced environment