Property Manager

Beresfords Group; Chelmsford; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Comprehensive training

Course material funding

Bonuses

Job summary

Beresfords Group is seeking a Property Manager to join our residential lettings team. You will handle maintenance queries from private tenants, liaise with landlords and coordinate contractors while keeping meticulous records.

After probation, work largely from home with four days monthly at the Chelmsford-area Head Office or a Beresfords branch. We offer comprehensive training, course funding, and a competitive salary with bonuses based on experience and tenure.

Qualifications

• Proven track-record within residential lettings or property management.
• Strong problem-solving and proactive issue resolution.
• Excellent written and verbal communication.
• Confident, professional approach.
• Highly organized with ability to prioritise urgent tasks.
• IT proficiency including MS Office.

Responsibilities

• Handle maintenance-based queries from private tenants via phone or email.
• Consult with landlords and provide regular progress updates on maintenance and issues.
• Report issues to approved contractors and arrange access for quotations/works.
• Maintain accurate records in the internal database of enquiries, actions, and communications.
• Coordinate property compliance and safety checks with contractors, landlords and tenants.
• Monitor compliance documentation (gas safety, electrical inspections, alarms, EPCs).
• Maintain regular contact with local lettings branch and internal teams.

Skills

Lettings experience

Problem solving

Communication skills

Organizational skills

Professionalism

MS Office proficiency

Tools

MS Office

Job description

We have an exciting opportunity for a Property Manager to join our residential lettings team. Once successful candidates complete their initial probationary period the roles will primarily be undertaken from home, but 4 days each month the successful candidates will work at our Head Office which is located on the outskirts of Chelmsford or within a Beresfords branch.

Our Company recognise that our staff are our biggest asset and as such have an extensive rewards system in place to demonstrate our appreciation for the valuable contribution they make to our business. This includes a lucrative salary and benefits package. Over and above their standard holiday allocation, every team member also gets their birthday off, and the entitlement increases in line with length of service. Furthermore, for every five years served staff enjoy a selection of rewards including a meal out for two, weekends away on us or vouchers of an equivalent value.

Duties will include:

• Receiving maintenance-based queries either by telephone or email from private tenants who occupy properties managed by our company on behalf of private landlords.
• Consulting with landlords and providing regular updates on the progress of maintenance works and issue resolution.
• Reporting issues to approved contractors and arranging access for them to prepare quotations and/or undertake repairs.
• Maintaining accurate records within our internal database of enquiries received, actions taken, related conversations, compliance checks, and communications sent or received.
• Coordinating relevant property compliance and safety checks, including liaising with contractors, landlords, tenants, and internal teams to ensure statutory obligations and certification requirements are met.
• Monitoring and following up on compliance documentation such as gas safety certificates, electrical inspections, smoke and carbon monoxide alarm requirements, EPCs, and other property safety obligations where applicable.
• Remaining in regular contact with the relevant local lettings branch and other internal staff who fulfil specific roles linked to the management and compliance of the property.

Requirements:

• A proven track-record within residential lettings or property management is essential.
• A natural ‘problem solver’ with a ‘can do’ approach to pro-actively progressing and resolving a maintenance-based issue.
• Effective communication skills both orally and in written format.
• A confident and professional approach.
• Well organised with the ability to prioritise the most urgent jobs amongst a busy workload.
• IT proficient, familiar with most standard MS Office packages.

Salary & Benefits:

Full time salary £26,000-£28,000 per annum, depending on relevant experience, including basic salary and bonuses.

Training:

• Successful candidates will receive comprehensive training both initially and thereafter, in line with their level of previous experience.
• Professional accreditations can also be acquired and Beresfords will fund the full cost of the relevant course material.

Hours of Work:

Primarily Monday to Friday, 8.30am to 5.30pm, although occasional Saturdays will be required on a rota basis (typically circa 1 in 6) working from home. Where worked, some time off in lieu will be provided.

Hybrid Working:

During the initial probation period any successful candidates will work at our Head Office in Springfield, Chelmsford.

Following successful completion of a probationary period candidates then work on a hybrid basis between home and the Office.