Assistant Practice Manager

Compass Associates; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

28 days annual leave

Training to further your career (paid)

Flexible hours

Quarterly team incentives

Gift card prizes for challenges

Job summary

Compass Associates are partnering with a growing two-site GP practice in South London to appoint an experienced Assistant Practice Manager. This role offers the chance to lead day-to-day operations across two sites and contribute to patient access and experience.

Key responsibilities include overseeing daily operations, workforce administration, and governance-related tasks, with emphasis on maintaining CQC readiness and quality across registrations, triage, and admin processes.

Qualifications

• Substantial GP practice or NHS primary care administration experience.
• Experience supervising teams, workflows and rotas, including managing a team lead or Reception Manager.
• Solid understanding of patient access, confidentiality, safety escalation and delegation boundaries.
• Governance knowledge, including policies and CQC.
• Confident IT skills, with Microsoft 365 and clinical admin systems.

Responsibilities

• Coordinating daily operations, including opening/closing, reception and admin capacity, appointment workflows, handovers and cross-site cover.
• Holding documented one-to-ones with the Reception Manager, setting priorities and standards, and giving feedback to non-clinical staff.
• Managing workforce administration, including rotas, leave, sickness, inductions, mandatory training, probation reviews and appraisals.
• Monitoring phone and online demand, AccuRx workflows and booking processes, and overseeing the administrative side of triage.
• Overseeing administration quality across registrations, document processing, workflow queues, and prescription/referral administration.
• Overseeing non-clinical monitoring of QOF, CPMS and Local Commissioned Services, maintaining dashboards and exception reports, and reconciling activity against claims and payments.
• Working with the Quality Assurance team on complaint investigations, resolutions and learning, and leading delegated improvement projects.
• Maintaining compliance calendars, risk assessments, audit logs and action trackers to keep the practice inspection-ready for CQC.
• Coordinating IPC, cleaning, health and safety, fire and legionella evidence, and contractor liaison.
• Using EMIS Web, AccuRx, Docman and telephony, and supporting IT issues and access requests.
• Providing on-site management cover during absences, within agreed limits.

Skills

GP practice administration

Team supervision

Governance knowledge

IT literacy (Microsoft 365)

Clinical admin systems (EMIS Web, Docm

Tools

EMIS Web

AccuRx

Docman

Microsoft 365

Job description

Location: South London

Hours: Full-time (37.5 hours)

Contract: Permanent

Compass Associates are partnering with a growing two-site GP practice in South London to appoint an experienced Assistant Practice Manager.

This is an excellent opportunity to play a key part in the day-to-day running of a busy two-site practice. We are looking to speak to capable leaders who can combine strong team leadership with sound governance knowledge and a genuine commitment to patient access and experience.

If you are passionate about running high-quality primary care operations and want to develop your management career, we would love to hear from you.

The Role

Key responsibilities will include:

• Coordinating daily operations, including opening and closing, reception and admin capacity, appointment workflows, handovers and cross-site cover.
• Holding documented one-to-ones with the Reception Manager, setting priorities and standards, and giving constructive feedback to non-clinical staff.
• Managing workforce administration, including rotas, leave, sickness, inductions, mandatory training, probation reviews and appraisals.
• Monitoring phone and online demand, AccuRx workflows and booking processes, and overseeing the administrative side of triage.
• Overseeing administration quality across registrations, document processing, workflow queues, and prescription and referral administration.
• Overseeing non-clinical monitoring of QOF, CPMS and Local Commissioned Services, maintaining dashboards and exception reports, and reconciling activity against claims and payments.
• Working with the Quality Assurance team on complaint investigations, resolutions and learning, and leading delegated improvement projects.
• Maintaining compliance calendars, risk assessments, audit logs and action trackers to keep the practice inspection-ready for CQC.
• Coordinating IPC, cleaning, health and safety, fire and legionella evidence, and contractor liaison.
• Using EMIS Web, AccuRx, Docman and telephony, and supporting IT issues and access requests. This is an area where the practice particularly wants to add strength.
• Providing on-site management cover during absences, within agreed limits.

About You

The opportunity would suit an experienced GP practice administrator or reception/practice manager ready to step into an assistant management role, or an existing assistant manager looking for a larger, multi-site position.

To be considered, you will have:

• Substantial GP practice or NHS primary care administration experience.
• Experience supervising teams, workflows and rotas, including managing a team lead or Reception Manager.
• A solid understanding of patient access, confidentiality, safety escalation and delegation boundaries.
• Governance knowledge, including policies and CQC.
• Confident IT skills, with Microsoft 365 and clinical admin systems.

Location

This is a full-time position based across two sites in South London.

Salary & Benefits

• 28 days annual leave.
• Additional training to further your career (paid for).
• Flexible hours.
• Quarterly team incentives.
• In-house challenges with gift card prizes.