Practice Manager

Woodbank Surgery; England; On-site; GBP 55,000 - 76,000; Full time

Benefits offered by this job

6 weeks annual leave (pro-rata)

Healthshield membership

Job summary

Woodbank Surgery is seeking an enthusiastic, proactive Practice Manager to lead the day-to-day operations of our busy GP Practice. You will provide strategic leadership for the administrative team, manage HR, finances and contracts, and drive quality improvement in patient care and service delivery.

The role requires experience in GP practice management, strong leadership and communication skills, and a commitment to high standards of patient care within the NHS framework.

Qualifications

• Experience of working with NHS GP practices and multi-disciplinary teams.
• Strong leadership, staff development and performance management skills.
• Experience with NHS contracts, QOF, BECCOR, CQRS and budgeting.
• Excellent organisational and communication abilities.

Responsibilities

• Oversee daily operational management of the Practice to ensure efficient services.
• Provide leadership and development for administrative and reception teams.
• Manage HR processes, rotas, recruitment and staff performance.
• Oversee finance, invoicing, budgeting and payroll reporting.
• Drive quality improvement, digital transformation and patient experience initiatives.
• Ensure governance, NHS targets and regulatory compliance.

Job description

Woodbank Surgery is seeking an enthusiastic, proactive and experienced Practice Manager to lead the day-to-day operations of our busy GP Practice.

This is an exciting opportunity for a motivated individual with strong leadership, organisational and communication skills who is passionate about delivering high-quality patient care and supporting an effective, patient focused primary care service.

The successful candidate will ensure the smooth running of the Practice, maintaining high standards of patient care, staff wellbeing, contractual requirements, regulatory compliance and financial management

BENEFITS:

Salary will be dependent on Qualifications and Experience

6 weeks Annual Leave (pro-rata) plus Bank Holidays

Membership of Healthshield for additional healthcare benefits

Main duties of the job

Practice Operations and Leadership

• To oversee the daily operational management of the Practice, ensuring services run efficiently and effectively
• Provide leadership, guidance and support to the Practice team, leading and developing the Administrative and Reception team
• Manage HR processes, rotas, recruitment and staff performance
• Oversee finance, claims and contractual requirements (QOF, BECCOR, CQRS), budgeting and payroll processes reporting to our centralised office on the same
• Drive quality improvement, digital transformation and patient experience initiatives
• Support the Practice in achieving strategic and operational objectives

About us

Woodbank Surgery is an ambitious forward thinking and rapidly expanding GP Practice serving over 7000 patients. We are proud of our strong team culture, commitment to high quality patient care and our proactive approach to developing services that meet the needs of our growing community.

We are a supportive and friendly team where your own experience, ideas and leadership will be valued and can help shape the next chapter of our continued growth and success

We are a busy GP Practice of 3 GPs, 1 Clinical Pharmacist, 1 Advanced Nurse Clinician, Practice Nurses, Healthcare Assistant and Administration and Reception personnel. We work collaboratively with Horizon PCN who provide ARRS roles to the Practice.

Job responsibilities

Leadership & Management

Lead and support clinical and administrative teamsto deliver high quality servicecs

Maintain a positive, collaborative workingculture with strong communication across the Practice

Ensure the Practice meets its strategic aims andadapts to NHS targets and service changes

Operational Management

Oversee day to day running of the Practice,ensuring safe, effective and patient centred operations

Develop and manage appointment systems

Ensure accurate and compliant record keeping

Oversee and manage the complaints process

Engage with the Practices Patient ParticipationGroup (PPG)

Liaise with local health organisations andexternal stakeholders

Finance & Business Planning

Manage income and expenditure systems (invoicing,banking, petty cash etc)

Financial reporting for income, expenditure andpayroll reporting to the Central Office for processing of Accounts and Payroll

Making sure financial risks are identified andmitigated, taking action where needed; maintaining up to date financial records

Ensure compliance with NHS England contractualrequirements

Managing and maximising QOF, BECCOR and other enhanced service andcontractual targets

Identify opportunities to improve profitability,increase income and reduce costs

Human Resources

Recruit, induct and train and supervise non clinicalstaff

Conduct appraisals, manage performance andsupport staff development

Ensure HR Policies and procedures are followed

Governance & Compliance

Ensure the Practice meets CQC standards and maintainsrobust governance systems.

Oversee risk management, health and safety andsafeguarding processes

Maintain policies, protocols and audit cycles

IT & Information Management

Oversee Practice IT systems, ensuring datasecurity and efficient digital workflows

Experience of EMIS clinical system

Ensure the Practice environment is safe,well-maintained and compliant with regulations

Manage contracts for cleaning, maintenance andequipment servicing

Support the Practices current application forimprovement grant and developing the Practice premises further

Person Specification

Knowledge and Skills

• Experience of working with the general public
• Experience of working and managing a multi disciplinary team
• NHS or GP Practice experience
• Experience of performance management, including appraisals, disciplinary and staff development
• Excellent leadership skills
• Ability to work as a team member and autonomously
• Good organisational skills
• Ability to drive and deliver change effectively
• Ability to motivate teams and promote and maintain a positive working environment
• Educated to Degree level in healthcare or business management
• Experience of EMIS

Qualifications

• GCSE Grades A-C (or equivalent) in English and Maths
• Experience as a General Practice Manager

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.