Assistant Manager @ The Palm House

Incipio Group Limited; Greater London; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

10% Bonus

Health Insurance

Gym Discounts

Additional Holidays after 2 years

Self Space Therapy

Referral Bonus

Career progression

Awards & Events

Job summary

Incipio Group Limited is seeking a proactive Assistant Manager to lead, coach and develop teams across our venues in Greater London. You will drive guest experience, manage shifts, and contribute to revenue through creative ideas and excellent service.

We look for passionate hospitality professionals who thrive under pressure, communicate clearly with senior management, and are committed to continuous improvement. Salary is £33,000–£38,000 with a comprehensive benefits package.

Qualifications

• Passion for individual hospitality experiences.
• Structured inductions for new team members and development focus.
• Problem solving with feedback to drive single focus.

Responsibilities

• Bridge between team and senior management with clear communication.
• Drive revenue through imaginative ideas and planning.
• Lead shifts, coach teams, maintain high service standards.
• Ensure efficient venue operations by leading from the front.
• Develop cocktail ideas and menu from the team.
• Ensure guests have the best experience and are looked after safely.
• Motivate and support team, keeping them happy and engaged.
• Use financial data to drive sales and business performance.
• Be committed to personal development and career progression.
• Have fun and contribute to a positive work environment.

Skills

Customer focus

Leadership

Team coaching

Communication

High pressure calmness

Job description

Our Assistant Managers are pro‑active, detailed, operational leaders for their teams.. . They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of their teams.. .

WHAT YOU'LL BE GETTING UP TO

• Bridging the gap between the team and senior management, using clear, effective and simple communication.
• Using imaginative revenue driving ideas to drive the business forward.
• You lead joyous and independent shifts and ensure high service standards are kept to, including actively coaching your team in their development.
• You ensure the venue runs efficiently by leading from the front, being approachable and driving outstanding hospitality at every opportunity.
• Creative cocktail ideas and champion menu development from your team.
• You ensure our guests are shown the best possible experience and are looked after safely when in our venues and leaving.
• You motivate your team by providing excellent support and training ensuring your team are happy, engaged and full of joy.
• You drive both sales and the business performance by using financial data and planning effectively.
• Be obsessed with learning, pushing for your own development and career progression.
• Having fun, laughing a lot and bringing the good vibes.

WHAT WE'RE LOOKING FOR

• Someone who has a passion for individual hospitality experiences.
• People focused, delivering structured inductions to new team members and encourage development.
• A problem solver who enjoys collating feedback and ideas from others and implementing that into a single focus.
• You have a discipline for implementing exceptional standards.
• You are calm in high pressure environments.
• You have a big heart and want to impart your knowledge onto your team.

BENEFITS + BEST BITS

• Transparent and fair TRONC payments.
• Pergo development program.
• Up to 10% Bonus.
• Health Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards.
• Additional days holiday after 2 years continuous service.
• Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio.
• Referral Bonus: refer a friend and once they have passed their probation you receive a bonus.
• 70% of our management teams are people we have progressed internally.
• Career development + opportunity to grow and expand in this role as the business expands.
• Company awards to celebrate team and regular events.
• Incentive Trips (Think Wine trips to Portugal and Ski Trips to France)·.
• Paid sick leave.
• Compassionate Leave.
• Enhanced Maternity, Paternity and Adoption leave.
• Length in service; earn additional holiday after 2 years continuous service.
• Incipio FC + Seasonal Socials.
• Award winning Learning & Development programmes.
• Sunday Times Best Places to Work Employer.
• Award winning Diversity Programme.
• 50% discount for food and drink in all of our venues.

Incipio & Inclusivity

We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

About Incipio Group Limited:

Bring yourself to work.. . We curate beautiful spaces with vibrant atmospheres for great times

Experience: Required
Employment: Full-time
Salary: £33,000 – £38,000 yearly