Assistant Manager @ The Palm House

Incipio Group; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

TRONC payments

Bonus up to 10%

Health insurance

Dental

Optical

Gym discounts

Extra holiday after 2 yrs

Therapy via Self Space

Referral bonus

Internal progression

Team awards

Incentive trips

Paid sick leave

Parental leave

Food and drink discount

Job summary

Incipio Group is seeking proactive Assistant Managers to lead hospitality teams with joy and a clear purpose. You will bridge gaps between floor staff and senior management, coach shifts, drive service standards, and contribute to revenue through smart ideas and strong people development.

You’ll create memorable guest experiences, lead from the front, support training, and foster a positive, energetic culture.

Qualifications

• Passion for delivering hospitality experiences.
• People focused with ability to structure inductions and develop team.
• Problem solver who collects feedback and implements a single focus.
• Discipline for maintaining exceptional standards.
• Calm in high pressure environments.
• Big heart and willingness to share knowledge.

Responsibilities

• Bridge communication between team and senior management with clear, effective guidance.
• Lead shifts with joy, coach development, and maintain high service standards.
• Drive revenue through imaginative ideas and effective planning.
• Lead venue operations, ensuring hospitality is outstanding and team is engaged.
• Develop and champion menu ideas and guest experiences across venues.
• Motivate and support staff through training and development opportunities.
• Utilise financial data to drive sales and business performance.
• Pursue ongoing personal growth and career progression.

Skills

People focused

Structured inductions

Problem solving

Exceptional standards

Calm under pressure

Mentoring team

Job description

Our Assistant Managers are pro-active, detailed, operational leaders for their teams.

They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of their teams.

WHAT YOU’LL BE GETTING UP TO

• Bridging the gap between the team and senior management, using clear, effective and simple communication
• Using imaginative revenue driving ideas to drive the business forward
• You lead joyous and independent shifts and ensure high service standards are kept to, including actively coaching your team in their development.
• You ensure the venue runs efficiently by leading from the front, being approachable and driving outstanding hospitality at every opportunity.
• Creative cocktail ideas and champion menu development from your team
• You ensure our guests are shown the best possible experience and are looked after safely when in our venues and leaving.
• You motivate your team by providing excellent support and training ensuring your team are happy, engaged and full of joy.
• You drive both sales and the business performance by using financial data and planning effectively.
• Be obsessed with learning, pushing for your own development and career progression
• Having fun, laughing a lot and bringing the good vibes

WHAT WE’RE LOOKING FOR

• Someone who has a passion for individual hospitality experiences
• People focused, delivering structured inductions to new team members and encourage development
• A problem solver who enjoys collating feedback and ideas from others and implementing that into a single focus
• You have a discipline for implementing exceptional standards
• You are calm in high pressure environments
• You have a big heart and want to impart your knowledge onto your team

BENEFITS + BEST BITS

• Transparent and fair TRONC payments
• Pergo development program
• Up to 10% Bonus
• Health Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards
• Additional days holiday after 2 years continuous service
• Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio
• Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
• 70% of our management teams are people we have progressed internally
• Career development + opportunity to grow and expand in this role as the business expands
• Company awards to celebrate team and regular events
• Incentive Trips (Think Wine trips to Portugal and Ski Trips to France)
• Paid sick leave
• Compassionate Leave
• Enhanced Maternity, Paternity and Adoption leave
• Length in service; earn additional holiday after 2 years continuous service
• Incipio FC + Seasonal Socials
• Award winning Learning & Development programmes
• Sunday Times Best Places to Work Employer
• Award winning Diversity Programme
• 50% discount for food and drink in all of our venues

Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!