Assistant Manager - Luxury Retail

Anonymous; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

Annual leave

Pension scheme

Employee discounts

Wellbeing support

Career progression

Employee assistance

Referral programme

Job summary

Anonymous in London is seeking an experienced Assistant Manager to lead a premium store team. This full-time, in-person role requires overseeing daily operations, driving sales, and delivering exceptional customer service.

You will coach and develop staff, manage stock and compliance, and ensure high store standards. The position offers a competitive salary of £37,000 and weekend work across 5 days.

Qualifications

• Experience leading teams in premium or luxury retail.
• Proven track record of achieving sales targets and KPIs.
• Strong customer service and relationship-building skills.
• Excellent communication and organisational skills.
• Proactive, results-driven approach to retail management.

Responsibilities

• Support the Store Manager with the daily running of the store.
• Lead, motivate and support a team to achieve sales targets and KPIs.
• Deliver excellent customer service and build strong relationships with customers.
• Coach team members to improve confidence, product knowledge and performance.
• Support recruitment, onboarding and ongoing team development.
• Assist with stock management, operational processes and compliance.
• Maintain high standards across the store environment.
• Handle customer enquiries and help resolve any issues professionally.
• Support the delivery of a consistent and engaging in-store experience.

Skills

Retail leadership

Customer service

Team coaching

Sales targets

Communication

Job description

Assistant Manager - Luxury Retail | £37,000 | London

Do you have experience leading teams in a premium retail environment?

Are you passionate about delivering exceptional customer experiences and helping a store team achieve outstanding results?

This is a full-time, permanent, in-person role working 40 hours per week across 5 days out of 7, including weekends and bank holidays.

The role

We are seeking an experienced Assistant Manager to join a successful retail business in London.

This is a fantastic opportunity for a commercially focused retail professional who enjoys working with customers, developing teams and supporting the day-to-day success of a busy store environment.

Key Responsibilities

• Support the Store Manager with the daily running of the store
• Lead, motivate and support a team to achieve sales targets and KPIs
• Deliver excellent customer service and build strong relationships with customers
• Coach team members to improve confidence, product knowledge and performance
• Support recruitment, onboarding and ongoing team development
• Assist with stock management, operational processes and compliance
• Maintain high standards across the store environment
• Handle customer enquiries and help resolve any issues professionally
• Support the delivery of a consistent and engaging in-store experience

About the opportunity

You will be joining an established retail organisation operating within a premium market, where customer experience, quality and service are at the heart of the business.

The person

• Previous experience in retail leadership, ideally within premium, luxury or high-value retail
• Experience managing or supervising a team
• A proven track record of achieving sales targets and commercial goals
• Strong customer service and relationship-building skills
• Confidence coaching, supporting and developing colleagues
• Excellent communication and organisational skills
• A professional approach with strong attention to detail
• The ability to remain calm and effective in a fast-paced environment
• A proactive, results-driven approach to retail management

Benefits

• 20 days' annual leave plus bank holidays
• Private healthcare
• 24-hour Employee Assistance Programme
• Employee discounts
• Pension scheme
• Health and wellbeing support
• Employee referral programme
• Opportunities for career development and progression

What's next

If you are an experienced retail leader looking for your next challenge within a premium customer-focused environment, we would love to hear from you.