Deputy Manager | Premium Luxury Retail

Retail Human Resources plc; Dartford; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Monthly bonus £350–£700

Development opportunities

People-focused culture

Competitive base salary

Job summary

Retail Human Resources plc is recruiting a Deputy Manager for a premium store at Bluewater, near Dartford. You will work closely with the Store Manager to guide a team of 10, including two Team Leaders, delivering expert advice and a highly engaged, service-driven environment.

The role emphasizes coaching, leadership, and maintaining exceptional visual standards while driving store profitability and customer satisfaction in a luxury retail setting.

Qualifications

• Experience managing premium, luxury, or service-focused retail teams.
• Strong people leadership and development skills.
• Excellent communication and relationship-building abilities.
• Passion for world-class customer service.
• High standards and attention to detail.
• Commercial awareness with a results-driven mindset.

Responsibilities

• Supporting the Store Manager in the day-to-day running of the store
• Coaching, motivating and developing a team of passionate retail professionals
• Leading two Team Leaders to deliver consistently high performance
• Driving customer engagement and creating memorable luxury retail experiences
• Ensuring exceptional visual standards and attention to detail throughout the store
• Contributing to commercial performance and store profitability
• Leading by example with impeccable personal presentation and professionalism

Skills

Premium retail leadership

Team development

Customer service excellence

Store operations

Coaching

Job description

Are you a passionate retail leader who thrives on delivering exceptional customer experiences and inspiring high-performing teams?

We're recruiting for a Deputy Manager to join a premium, highly respected retail brand at Bluewater. This is an exciting opportunity to become part of a small but exceptionally successful business with a strong culture, loyal customer base, and a genuine focus on people.

Working closely with the Store Manager, you'll play a key role in leading a team of 10, including the direct management and development of two Team Leaders. You'll help create an engaging, service-driven environment where customers receive expert advice and support when making highly considered purchases.

What you'll be doing:

• Supporting the Store Manager in the day-to-day running of the store
• Coaching, motivating and developing a team of passionate retail professionals
• Leading two Team Leaders to deliver consistently high performance
• Driving customer engagement and creating memorable luxury retail experiences
• Ensuring exceptional visual standards and attention to detail throughout the store
• Contributing to commercial performance and store profitability
• Leading by example with impeccable personal presentation and professionalism

What we're looking for:

• Experience in premium, luxury or service-focused retail management
• A natural people leader with the ability to inspire, motivate and develop others
• Outstanding communication and relationship-building skills
• A genuine passion for delivering world‑class customer service
• High personal standards and exceptional attention to detail
• Commercial awareness and a results‑driven mindset

The rewards:

• £35,000 - £38,000 basic salary (depending on experience)
• Monthly bonus opportunity of £350 - £700
• Join a thriving and growing premium retail brand
• Supportive, people-focused culture
• Genuine opportunities for development and progression

If you're an ambitious retail leader looking to join a business where service, people and culture are at the heart of everything they do, we'd love to hear from you.

Reference: PH - 1003