Assistant Manager- Live in available

St Austell Brewery; St. Ives; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Live in accommodation

30% off food and drink in our pubs

50% off overnight stays in our pubs

Tips

Bonus Scheme

Discount scheme across hundreds of ret

Cycle to work scheme on select roles

Learning and development opportunities

Career progression

Meal provided for shifts over 6 hours

Family-friendly policies

Flexible working

Paid time off to volunteer

Job summary

The Lifeboat Inn in St Ives, operated by St Austell Brewery, seeks an ambitious hospitality leader to motivate a team, ensure seamless service, and support the General Manager in daily operations.

You will foster a warm guest experience, monitor feedback, and help maintain high standards across front and back of house while overseeing food quality and staff development. A pathway to GM is available.

Qualifications

• Motivate and manage a team to deliver high standards of service.
• Create a warm, welcoming environment for guests from first contact to departure.
• Oversee and support front and back of house during peak times.
• Ensure health and safety regulations are followed at all times.
• Take responsibility for admin tasks and cash handling in the absence of GM.

Responsibilities

• Motivate team members to deliver their best and ensure smooth operations.
• Create a warm welcome for guests and ensure first impressions are strong.
• Monitor customer feedback and drive improvements in service.
• Support the full team during peak times.
• Oversee quality food production and support Kitchen Team.
• Recognise when colleagues need help and provide guidance.
• Maintain admin and cash processes in the GM's absence.
• Ensure health and safety regulations are followed.

Skills

Team leadership

Guest service

Cash handling

Communication

Education

Experience in hospitality

Tools

Point of sale (POS) systems

Job description

The Lifeboat Inn lies at the heart of everything that makes St Ives magical. This traditional inn, complete with roaring log fire, faces the town’s picture-postcard harbour and nestles aptly beside its famous lifeboat house.

St Ives itself is a stunning location that boasts a collection of glorious beaches, with quaint streets and alleys dotted with art galleries, cafes, and shops.

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What We Offer You In Return

• Live in accommodation
• 30% off food and drink in our pubs
• 50% off overnight stays in our pubs
• Tips
• Bonus Scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Career progression
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Flexible working
• Paid time off to volunteer

Additional Info

If you would like more information please email [e-mail]

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.