Assistant Manager

Rashleigh Arms; Tintagel; Remote; GBP 26,000 - 33,000; Full time

Benefits offered by this job

30% off food and drink in our pubs

50% off overnight stays in our pubs

Tips

Bonus Scheme

Discount scheme across hundreds of ret

Cycle to work scheme on select roles

Learning and development opportunities

Career progression

Meal provided for shifts over 6 hours

Family-friendly policies

Flexible working

Paid time off to volunteer

Job summary

Port William, overlooking Trebarwith Strand, seeks an capable hospitality leader to work alongside the team and support the General Manager in delivering exceptional guest experiences.

You will motivate staff, ensure smooth operations, and uphold health and safety standards while developing your career toward a General Manager role in a dynamic Brasserie pub environment.

Qualifications

• Experience leading a hospitality team to deliver smooth, high-quality service.
• Strong guest-focused approach with a welcoming style.
• Ability to act in GM's absence and keep operations on track.
• Attention to detail in admin and cash management processes.

Responsibilities

• Lead and motivate the team when the General Manager is away and ensure smooth day-to-day operations.
• Create a warm welcome for guests and maintain high service standards.
• Monitor customer feedback and drive improvements across Front and Back of House.
• Support Kitchen Team and oversee consistent food quality.
• Assist with admin and cash handling duties as needed.

Skills

Team leadership

Guest service

Customer feedback analysis

Operations management

Staff development

Health and safety compliance

Attention to detail

Tools

Cash handling systems

POS systems

Job description

Looking out over Trebarwith Strand to the open ocean, the view at the Port William never fails to impress. Add the beautiful interiors and stunning bedrooms, this site really does have it all!

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You:

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you'll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What we offer you in return:

• 30% off food and drink in our pubs
• 50% off overnight stays in our pubs
• Tips
• Bonus Scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Career progression
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Flexible working
• Paid time off to volunteer

Additional Info:

If you would like more information please email [e-mail]

St Austell Breweryis an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we'll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won't be accepted, nor the fees associated with them.