Assistant Manager — Lead Teams, Drive Customer Experience

Starbucks Coffee Company; Braehead; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Free drinks and one item of food on-sh

Bean stock options for partners

Comprehensive training and access to G

A free bag of coffee each week and 30%

Perks at Work discounts on various f

Life assurance

Home Sweet Loan (Interest-free loans)

Job summary

Starbucks Coffee Company in Braehead, Scotland invites you to join as Assistant Store Manager. You will lead shifts, deliver commercial results, and ensure outstanding customer experiences while managing partners and operations.

You’ll translate metrics into actions, coach teams, and deploy brand standards. Expect a dynamic, fast-paced retail environment with training opportunities and career growth within Starbucks globally.

Responsibilities

• Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
• Taking ownership of KPIs including labour efficiency, waste reduction, and sales performance
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
• Observing partner performance, coaching and providing feedback
• Recognising and celebrating partner achievements during and after shifts
• Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
• Ensuring brand and operational standards are consistently met or exceeded
• Using financial and operational data to make informed decisions that improve shift performance
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence
• Leading and embedding new initiatives and product launches at store level
• Maintaining compliance with health & safety, food safety and security standards

Job description

Starbucks Coffee Company in Braehead, Scotland invites you to join as Assistant Store Manager. You will lead shifts, deliver commercial results, and ensure outstanding customer experiences while managing partners and operations.

You’ll translate metrics into actions, coach teams, and deploy brand standards. Expect a dynamic, fast-paced retail environment with training opportunities and career growth within Starbucks globally.