Store Leader: Customer Experience & Operations

Starbucks Corp.; City of Edinburgh; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

28 days holiday (incl. Bank Holidays)

Free drinks & one food item on shift

Partner discounts on food & merch

Job summary

Starbucks is seeking an Assistant Store Manager in Edinburgh to lead shifts, drive commercial results, and deliver exceptional customer experiences. You will own operational standards, partner engagement and KPIs while developing a high-performing store team.

You will translate store metrics into action, coach partners, and ensure compliance with health and safety standards, with a focus on a welcoming, community-focused customer journey.

Qualifications

• Experience leading a team in a fast-paced retail or hospitality environment.
• Strong focus on delivering customer experience.
• Ability to translate metrics into action and manage priorities.

Responsibilities

• Lead shifts with focus on commercial results and customer experience.
• Manage KPIs including labour, waste, and sales performance.
• Coach partners and maintain health & safety standards.

Skills

Leadership

Team Management

Customer focus

Operational excellence

Job description

Starbucks is seeking an Assistant Store Manager in Edinburgh to lead shifts, drive commercial results, and deliver exceptional customer experiences. You will own operational standards, partner engagement and KPIs while developing a high-performing store team.

You will translate store metrics into action, coach partners, and ensure compliance with health and safety standards, with a focus on a welcoming, community-focused customer journey.