Assistant Manager: Lead Team & Guest Experience

St Austell Brewery; St. Ives; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

30% off food and drink in our pubs

50% off overnight stays in our pubs

£150 towards a stay in one of our pubs

Tips

Bonus Scheme

Discount scheme across hundreds of <RE

Cycle to work scheme on select roles

Learning and development opportunities

Career progression

Meal provided for shifts over 6 hours

Family-friendly policies

Flexible working

Paid time off to volunteer

Job summary

St Austell Brewery’s Pedn Olver is reopening and recruiting a hands-on leader for a landmark hotel venue. You’ll guide a passionate team in a scenic bar and terraces, ensuring warm welcomes and top-tier service.

You’ll take charge in the GM's absence, develop staff, oversee food quality, and drive consistency across Front and Back of House while aiming toward General Manager responsibilities.

Qualifications

• Experience in a similar role and hospitality background.
• Ability to motivate team and deliver excellent guest experiences.
• Strong understanding of health and safety regulations.
• Willingness to support and develop staff and assist GM when needed.
• Attention to detail and reliable cash/ admin management.

Responsibilities

• Take the helm when the General Manager is away and lead the team.
• Create a warm welcome for guests and ensure memorable experiences.
• Monitor customer feedback and maintain high service standards.
• Support Front and Back of House during peak times.
• Oversee quality food offering and assist Kitchen Team.
• Provide guidance to staff and help with admin and cash tasks when required.

Skills

Team supervision

Customer service

Leadership

Staff development

Health and safety

Cash handling

Operations management

Problem solving

Job description

St Austell Brewery’s Pedn Olver is reopening and recruiting a hands-on leader for a landmark hotel venue. You’ll guide a passionate team in a scenic bar and terraces, ensuring warm welcomes and top-tier service.

You’ll take charge in the GM's absence, develop staff, oversee food quality, and drive consistency across Front and Back of House while aiming toward General Manager responsibilities.