Assistant Manager: Lead Pub Team & Guest Experience

Samuel Jones, Exeter; Exeter; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive bonus scheme

30% discount on food & drink

30% off in Visitors Centre shop

50% discount on accommodation

Fantastic training & career dev

Pension Scheme - 4%

Cycle to work scheme

Westfield Health cash plan

Westfield Rewards

Employee-led forums & growth

Thrive learning platform

Clear career pathways

Job summary

St Austell Brewery is seeking an Assistant Manager for Samuel Jones in Exeter. You will motivate a team of passionate people and support, and occasionally step in for, the General Manager to keep the pub delivering great experiences.

You'll oversee front and back of house during busy periods, ensure superb customer service, maintain health and safety standards, and drive a high-quality food offering while developing your leadership path toward GM. Excellent training awaits.

Qualifications

• Experience in a similar hospitality management role.
• Strong leadership and team motivation skills.
• Excellent customer service and relationship building.
• Good admin and cash management capabilities.
• Knowledge of health and safety regulations.

Responsibilities

• Motivate and lead a hospitality team in the GM's absence.
• Ensure smooth daily operations and customer service.
• Welcome guests and create memorable first impressions.
• Monitor feedback and maintain high service standards.
• Oversee food offering and coordinate kitchen team.
• Support Front and Back of House during peak times.

Skills

Team leadership

Guest service

Staff development

Cash handling

Health & safety

Operations management

Communication

Job description

St Austell Brewery is seeking an Assistant Manager for Samuel Jones in Exeter. You will motivate a team of passionate people and support, and occasionally step in for, the General Manager to keep the pub delivering great experiences.

You'll oversee front and back of house during busy periods, ensure superb customer service, maintain health and safety standards, and drive a high-quality food offering while developing your leadership path toward GM. Excellent training awaits.