Assistant Manager: Lead Team & Elevate Guest Experience

Loungers; Hemel Hempstead; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus scheme

Overtime pay

Free meal on shift

Staff discount on food & drinks

Descripción de la vacante

Loungers is hiring a full-time Assistant Manager for Portivo Lounge. The role supports the General Manager, leads a team, and ensures every customer leaves happy. Progression via in-house training and development programmes is offered in a growing national brand with over 300 sites.

The role provides a competitive base salary with a bonus scheme, overtime pay, and staff benefits from day one, including a 50% food and drinks discount and a strong focus on career growth.

Formación

• Experience in hospitality as a Supervisor/Assistant Manager or similar role.
• Strong people skills and ability to coach and develop teams.
• Proven ability to manage shifts, handle customer issues and maintain standards.

Responsabilidades

• Lead shifts (open/close, weekends) and delegate tasks.
• Coach team with regular feedback to create a positive work environment.
• Manage rotas, labour, KPIs and support the General Manager.
• Handle escalated customer complaints and uphold allergen/food safety standards.
• Assist in recruitment and onboarding of new starters.
• Be the visible host on the floor and promote the Lounges' reputation.

Conocimientos

People leadership

Customer service

Team motivation

Shift management

Descripción del empleo

Loungers is hiring a full-time Assistant Manager for Portivo Lounge. The role supports the General Manager, leads a team, and ensures every customer leaves happy. Progression via in-house training and development programmes is offered in a growing national brand with over 300 sites.

The role provides a competitive base salary with a bonus scheme, overtime pay, and staff benefits from day one, including a 50% food and drinks discount and a strong focus on career growth.