Assistant Manager: Lead Teams, Grow & Delight Guests

Loungers; Scarborough; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Overtime pay

Free meal on every shift

50% staff discount on food & drinks

No uniform policy

Loungefest events

Job summary

Loungers is hiring an experienced Assistant Manager for Marisco Lounge. You will support the General Manager, lead a busy team, and ensure every guest leaves happy.

This role suits someone with a passion for hospitality and a track record of running shifts, coaching staff, and delivering great service. The role offers a permanent full-time contract with a 48-hour week (40-hour option available), plus a competitive base salary with bonus and overtime.

Qualifications

• Experience in restaurants, bars, cafés or coffee shops as a Supervisor, Deputy or Assistant Manager.
• Ability to lead a shift end-to-end.
• Strong guest service and communication skills.
• Willingness to recruit and train new starters.
• Cash handling and basic stock management skills.

Responsibilities

• Lead shifts (opens/closes/weekends) and delegate to the team.
• Coach the team through regular feedback to maintain a positive workplace.
• Understand rotas, labour, KPIs and support the General Manager.
• Handle escalated customer complaints with sound judgement.
• Support recruitment and onboarding of new starters.
• Be a visible, welcoming host to build Lounges’ local reputation.

Skills

People leadership

Team coaching

Customer service

Shift management

Communication

Tools

POS system

Job description

Loungers is hiring an experienced Assistant Manager for Marisco Lounge. You will support the General Manager, lead a busy team, and ensure every guest leaves happy.

This role suits someone with a passion for hospitality and a track record of running shifts, coaching staff, and delivering great service. The role offers a permanent full-time contract with a 48-hour week (40-hour option available), plus a competitive base salary with bonus and overtime.