Assistant Manager: Lead Guest Experience & Operations

Everyman Media; Scotland; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and benefits

Complimentary cinema tickets for you &

50% discount on food and drink

Stream membership

24/7/365 Employee Assistance Programme

Financial, legal, family, health, and

Retail discounts

Cycle to Work Scheme

Staff events

Job summary

Everyman Glasgow is seeking an Assistant Manager to lead a vibrant, friendly team and deliver the distinctive Everyman experience for guests. You will provide visible leadership, ensure exceptional service standards, operational excellence and a positive team ethos.

In this role you will lead and develop the venue team, oversee commercial and operational performance with full P&L accountability, and partner with the Operations team to maximise guest satisfaction and business results.

Qualifications

• Passion for hospitality and team development.
• Confident, energetic leaders with strong communication skills.
• Strong understanding of food, beverage and guest experience.
• Demonstrate commercial awareness, initiative, and self-motivation.

Responsibilities

• Lead and develop the venue team to deliver consistently excellent guest service.
• Oversee all aspects of the venue’s commercial and operational performance.
• Hold full P&L accountability and use financial insight to drive revenue and achieve KPIs.
• Work closely with the Operations team to enhance service delivery and maximise business performance.

Skills

Hospitality leadership

Team development

Communication skills

Food & beverage knowledge

Commercial awareness

Job description

Everyman Glasgow is seeking an Assistant Manager to lead a vibrant, friendly team and deliver the distinctive Everyman experience for guests. You will provide visible leadership, ensure exceptional service standards, operational excellence and a positive team ethos.

In this role you will lead and develop the venue team, oversee commercial and operational performance with full P&L accountability, and partner with the Operations team to maximise guest satisfaction and business results.