Assistant General Manager — Lead Ops & Guest Experience

Cairn Group; Newcastle upon Tyne; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Service Excellence Bonus

Wagestream real-time pay

Stay discounts across venues

50% off food & drinks

Spa discounts

Retail, Cinema & Fun discounts

Rise with Us development programs

Star Superstar Awards

Refer a Friend bonus

24/7 Employee Support

Pension scheme

Year-round incentives

Bereavement leave

Job summary

Cairn Group is seeking an Assistant General Manager to partner with the General Manager in leading a busy venue in the UK. You will help maximise revenue, drive exceptional guest experiences, and nurture a high-performing team while upholding brand standards.

This hands-on, commercially focused role is ideal for someone ready to step up, raise standards, and deliver measurable results in a dynamic hospitality environment.

Qualifications

• Proven leader in hospitality management with ability to step up responsibilities.
• Operationally strong with daily ops management and delegation.
• People-focused through coaching, feedback and clear expectations.
• Committed to exceeding guest satisfaction and audit targets.
• Organised and efficient with time, rotas, stock and admin.

Responsibilities

• Support the General Manager with day-to-day leadership across the venue.
• Help maximise revenue and drive guest experiences.
• Build team culture and coach staff to perform.
• Ensure company and brand standards are consistently met.
• Take a hands-on role to drive standards and deliver results.

Skills

Leadership

Operational management

People focus

Standards driven

Organised & efficient

Commercial awareness

Job description

Cairn Group is seeking an Assistant General Manager to partner with the General Manager in leading a busy venue in the UK. You will help maximise revenue, drive exceptional guest experiences, and nurture a high-performing team while upholding brand standards.

This hands-on, commercially focused role is ideal for someone ready to step up, raise standards, and deliver measurable results in a dynamic hospitality environment.