Assistant Manager

Lane7 - Newcastle; Newcastle upon Tyne; Vor Ort; GBP 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

28 days holiday

Company pension contribution

Free bowling and activities for you +3

25% off food and drink

Team social calendar

Annual team awards party

Cycle2Work scheme

Refer a friend scheme

Zusammenfassung

Lane7 - Newcastle is seeking an Assistant Manager for Lane7 St James Newcastle to drive performance and guest experience across all areas of the venue. You will lead a strong leadership team, uphold standards, and ensure excellence in service while managing multiple revenue streams.

Bring management experience in leisure or hospitality, plus a passion for motivating teams, communicating clearly, and delivering memorable guest experiences from the moment guests walk in.

Qualifikationen

• Experience in management within leisure, hospitality or F&B.
• Ability to lead by example and supervise daily activity.
• Inspire and motivate the team to deliver outstanding guest experiences.

Aufgaben

• Ensure positive guest service; resolve complaints or escalate to GM as needed.
• Manage shifts covering the entire venue.
• Adhere to standards to increase sales and minimise costs.
• Participate in all areas of operation including gaming, food & beverage, events.
• Create a team-focused environment with professional motivation.

Kenntnisse

Management experience

Leadership

Communication

Guest service

Jobbeschreibung

Assistant Manager - Lane7 St James Newcastle

About Us

Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions... we've got every occasion covered.

Could you be what we're looking for?

As our business continues to expand andbring the full throttle best night out in one place experience. We're now looking for an experienced Assistant Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential.

The Role

As Assistant Manager, you'll have to support with the responsibility for the performance, culture, and success of the site. You'll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.

Key Responsibilities:

• Ensure positive guest service in all areas. Respond to complaints within the given parameters or escape to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guests
• Managing shifts covering the entire venue
• Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
• Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members

To be a success with Lane7, you'll:

• Have got management experience in the leisure, hospitality, or F&B sector?
• Be an Assistant Manager able to lead by example and supervise a team throughout every daily activity.
• Be an Assistant Manager who canInspire and motivate your team to deliver outstanding guests experiences from the moment they step through the door
• Be a great communicator
• Have a positive, can-do and problem-solving attitude no matter the task that faces you.
• Have the ability to create a sense of fun, For you the guests and the team

What We’ll Offer

• Salary - £31,000 Per Annum
• 28 days holiday per year (Plus 1 day per every year worked, Up to 5 years of service)
• Company pension contribution
• Free bowling and activities for you and up to 3 others when you aren't working (off-peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Annual team awards party
• Cycle2Work scheme partnered with Halfords
• Refer a friend scheme