Assistant Manager: Lead & Grow a High-Energy QSR Team

Five Guys; Harlow; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

An achievable bonus scheme worth up to 15%

Additional Secret Shopper bonus up to £2,000

33 Days paid holiday

Free burgers, fries and shakes while on shift

Life assurance

Pension scheme

Job summary

Five Guys in Harlow is seeking an Assistant Manager to lead and manage the team while ensuring excellent customer service and operational excellence. The ideal candidate will have prior management experience in a high-volume setting, strong leadership skills, and a passion for customer satisfaction.

This role offers avenues for career growth, along with an attractive rewards scheme including paid holidays, bonuses, and employee perks.

Qualifications

• 1-2 years of management experience in hospitality or QSR environment.
• Track record of driving customer satisfaction scores.
• Experience with P&L management and controlling costs.

Responsibilities

• Lead and inspire Shift Managers and Crew members.
• Support the General Manager in delivering quality products.
• Ensure outstanding customer experience and manage complaints.

Skills

Leadership skills

Customer satisfaction

Financial responsibility

Operational excellence

Flexibility

Job description

Five Guys in Harlow is seeking an Assistant Manager to lead and manage the team while ensuring excellent customer service and operational excellence. The ideal candidate will have prior management experience in a high-volume setting, strong leadership skills, and a passion for customer satisfaction.

This role offers avenues for career growth, along with an attractive rewards scheme including paid holidays, bonuses, and employee perks.