Assistant Manager — High-Volume Restaurant Leader

Five Guys; Poole; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Bonus up to 15%

Secret Shopper bonus up to £2,000

Long service rewards

33 days holiday

Free meals on shift

Life assurance

Wellbeing app access

Team events

Job summary

Five Guys in Poole is seeking an Assistant Manager to support the General Manager in delivering perfect burgers and fries and in driving store results.

You’ll lead shifts on the line and dining area, coach teams, maintain high standards of food safety and customer service, manage costs, and create a fun, welcoming environment that reflects our values—Competitive, Enthusiastic, Family, Get It Done and Integrity.

Qualifications

• 1–2 years of management experience in a high-volume hospitality or QSR environment.
• Strong focus on guest experience with measurable results.
• Experience with P&L, cost control, and inventory/waste management.
• Proven leadership, coaching, and people development skills.
• Knowledge of food safety and health & safety standards.
• Flexible to work a variety of shifts, including evenings and weekends.

Responsibilities

• Lead Shift Managers and Crew; hands-on on line and dining area.
• Support General Manager in delivering perfect burgers & fries and store results.
• Create an awesome working environment reflecting company values.
• Resolve customer complaints promptly and honestly to ensure delight.
• Ensure smooth shift operations and long-term planning around costs and people.
• Own your P&L and drive sales while managing costs.

Skills

Staff leadership

Guest experience

Cost awareness

Team coaching

Job description

Five Guys in Poole is seeking an Assistant Manager to support the General Manager in delivering perfect burgers and fries and in driving store results.

You’ll lead shifts on the line and dining area, coach teams, maintain high standards of food safety and customer service, manage costs, and create a fun, welcoming environment that reflects our values—Competitive, Enthusiastic, Family, Get It Done and Integrity.