Assistant Manager - Lane7 - Newcastle

Lane7; Newcastle upon Tyne; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Salary

28 days annual holiday

Company pension

Job summary

Lane7 in Newcastle is hiring an Assistant Manager to lead and drive the venue to its full potential. You will support performance, culture and guest experience across multiple revenue streams, setting standards and building a strong leadership team.

The role requires hands-on leadership, a focus on guest satisfaction, and the ability to manage shifts and control costs while maintaining high service levels. Join a dynamic leisure and hospitality venue offering a competitive package.

Qualifications

• Experience managing teams in leisure, hospitality or F&B.
• Ability to lead by example and drive guest experience.
• Strong communication and problem-solving attitude.

Responsibilities

• Ensure positive guest service in all areas. Respond to complaints within parameters or escalate to the Deputy/GM, turning dissatisfied guests into returning guests.
• Managing shifts covering the entire venue.
• Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs.
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities.
• Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members.

Skills

Management experience

Leadership

Excellent communication

Problem-solving

Job description

Assistant Manager - Lane7 St James Newcastle

About Us

Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.

Could you be what we’re looking for?

As our business continues to expand andbring the full throttle best night out in one place experience. We’re now looking for an experienced Assistant Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential.

The Role

As Assistant Manager, you’ll have to support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.

Key Responsibilities:

• Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalation to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guests
• Managing shifts covering the entire venue
• Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
• Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members

To be a success with Lane7, you’ll:

• Have got management experience in the leisure, hospitality, or F&B sector?
• Be an Assistant Manager able to lead by example and supervise a team throughout every daily activity.
• Be an Assistant Manager who canInspire and motivate your team to deliver outstanding guests experiences from the moment they step through the door
• Be a great communicator
• Have a positive, can-do and problem-solving attitude no matter the task that faces you.
• Have the ability to create a sense of fun, For you the guests and the team

What We’ll Offer

• Salary - £31,000 Per Annum
• 28 days holiday per year (Plus 1 day per every year worked, Up to 5 years of service)
• Company pension contribution