Assistant Manager

Level X; Tees Valley; Hybrid; GBP 31,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Company pension

Free bowling and activities for you &

25% off food and drink

Social activities calendar

Annual team awards party

Cycle2Work scheme

Refer a friend scheme

Job summary

Lane7 in Middlesborough is seeking an Assistant Manager to oversee the venue’s performance, culture, and guest experience across multiple revenue streams. You will lead from the front, set standards, and build a capable leadership team to drive the site to its full potential.

You should bring management experience in leisure or hospitality, be able to inspire your team, communicate effectively, and maintain a positive, problem-solving attitude in a dynamic environment.

Qualifications

• Management experience in leisure, hospitality, or F&B required.
• Ability to supervise a team across daily activities.
• Strong communicator with a positive, proactive attitude.

Responsibilities

• Ensure positive guest service and respond to complaints promptly to win back guests.
• Manage shifts covering the entire venue.
• Adhere to company standards to maximise sales and control costs.
• Oversee operations across gaming, food & beverage, events, and labour.
• Create a collaborative, motivating environment for all team members.

Skills

Management experience

Team leadership

Guest service

Job description

Assistant Manager - Level X Middlesborough

About Us

Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.

Could you be what we’re looking for?

As our business continues to expand andbring the full throttle best night out in one place experience. We’re now looking for an experienced Assistant Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential.

The Role

As Assistant Manager, you’ll have to support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.

Key Responsibilities:

• Ensure positive guest service in all areas. Respond to complaints within the given parameters or escape to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guests
• Managing shifts covering the entire venue
• Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
• Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members

To be a success with Lane7, you’ll:

• Have got management experience in the leisure, hospitality, or F&B sector?
• Be an Assistant Manager able to lead by example and supervise a team throughout every daily activity.
• Be an Assistant Manager who canInspire and motivate your team to deliver outstanding guests experiences from the moment they step through the door
• Be a great communicator
• Have a positive, can-do and problem-solving attitude no matter the task that faces you.
• Have the ability to create a sense of fun, For you the guests and the team

What We’ll Offer

• Salary - £31,000 Per Annum
• 28 days holiday per year (Plus 1 day per every year worked, Up to 5 years of service)
• Company pension contribution
• Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Annual team awards party
• Cycle2Work scheme partnered with Halfords
• Refer a friend scheme