Assistant Manager

Aluminiosteverga; Tees Valley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Salary

Holiday

Pension

Free bowling

Food & drink discount

Social events

Awards party

Cycle2Work

Refer a friend

Job summary

Lane7 in Middlesborough is seeking an experienced Assistant Manager to lead the venue, set standards, and drive performance across gaming, food & beverage, and events.

You will manage shifts, inspire the team, and ensure exceptional guest experiences while controlling costs and delivering a high-energy, guest-focused culture.

Qualifications

• Experience in leisure, hospitality or F&B sectors.
• Ability to lead a team and supervise daily activities.
• Excellent communication and guest service orientation.

Responsibilities

• Ensure positive guest service in all areas and address complaints or escalate to senior management.
• Manage shifts across the venue.
• Adhere to company standards to maximise revenue and control costs.
• Involve in all areas of operation including gaming, food & beverage, events and labour.
• Create a team-focused environment with a professional and motivating atmosphere.

Skills

Management experience

Leisure/Hospitality/F&B

Strong communication

Job description

Assistant Manager - Level X Middlesborough

About Us

Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.

Could you be what we’re looking for?

As our business continues to expand andbring the full throttle best night out in one place experience. We’re now looking for an experienced Assistant Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential.

The Role

As Assistant Manager, you’ll have to support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.

Key Responsibilities:

• Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalation to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guests
• Managing shifts covering the entire venue
• Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
• Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members

To be a success with Lane7, you’ll:

• Have got management experience in the leisure, hospitality, or F&B sector?
• Be an Assistant Manager able to lead by example and supervise a team throughout every daily activity.
• Be an Assistant Manager who canInspire and motivate your team to deliver outstanding guests experiences from the moment they step through the door
• Be a great communicator
• Have a positive, can-do and problem-solving attitude no matter the task that faces you.
• Have the ability to create a sense of fun, For you the guests and the team

What We’ll Offer

• Salary - £31,000 Per Annum
• 28 days holiday per year (Plus 1 day per every year worked, Up to 5 years of service)
• Company pension contribution
• Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Annual team awards party
• Cycle2Work scheme partnered with Halfords
• Refer a friend scheme