Assistant Manager - Hospitality Leader & Team Builder

Loungers; Great Chesterford; Sur place; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

Overtime pay

Free meals

Staff discount

Career development

Early pay access

Résumé du poste

Loungers, Croeso Lounge in the United Kingdom, is hiring a full-time Assistant Manager to support the General Manager and lead a hospitality team. You’ll drive customer delight, manage shifts, mentor staff, and help maintain the warm Lounges culture.

This role offers a competitive base salary with a bonus scheme, paid overtime and clear progression opportunities across our growing brand of lounges across England and Wales.

Qualifications

• Experience in restaurants, bars, cafés or coffee shops as a Supervisor, Deputy or Assistant Manager.
• A people person who leads by example on the floor and isn’t afraid to roll up their sleeves.
• Confident running a shift end-to-end, from pre-shift briefs to cash handling and customer complaints.

Responsabilités

• Lead a variety of shifts (opens/closes/weekends) and motivate the team.
• Coach your team through regular feedback and development.
• Understand rotas, stock, labour, KPIs (NPS, sales, gross profit) and support the General Manager.
• Handle escalated customer complaints with good judgement and maintain allergen and food safety standards.
• Support recruitment of new starters and help them succeed from day one.
• Be a welcoming host on the floor and enhance the Lounges reputation locally.

Connaissances

Team leadership

Customer service

Staff training

Shift management

Recruitment

Outils

POS systems

Description du poste

Loungers, Croeso Lounge in the United Kingdom, is hiring a full-time Assistant Manager to support the General Manager and lead a hospitality team. You’ll drive customer delight, manage shifts, mentor staff, and help maintain the warm Lounges culture.

This role offers a competitive base salary with a bonus scheme, paid overtime and clear progression opportunities across our growing brand of lounges across England and Wales.