Assistant Manager: Hospitality Lead & Guest Experience

Loungers; Manchester; Presencial; GBP 29 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive base salary

Bonus program

Overtime pay

Biannual bonus

Tips shared across team

Free meals on shift

Time off Christmas/Boxing Day

In-house training & Step-Up programs

50% staff discount on food & drinks

No uniform policy

Loungefest staff party

Long service vouchers

Early pay access (Stream)

Licensed Trade Charity support

Resumo da oferta

Loungers Expo Lounge is seeking a dedicated Assistant Manager to support the General Manager, lead a team, and ensure every guest leaves happy. This full-time role includes a 48-hour contract option (40 hours also available) and excellent progression prospects within our growing brand across England and Wales.

Expect a competitive base with bonus, overtime and a structured development path, plus perks from day one such as meals on shift and staff discounts, with added benefits through Loungefest

Qualificações

• Experience in hospitality leadership roles such as Supervisor, Assistant Manager or Deputy.
• Strong communication and team-motivation skills.
• Able to manage shifts, customer issues and stock and KPIs.

Responsabilidades

• Lead shifts (opens/closes/weekends) and delegate tasks to the team.
• Coach staff with regular feedback to maintain a positive work environment.
• Monitor rotas, labour, KPIs, and support the General Manager when needed.
• Handle customer complaints professionally and uphold allergen and food safety standards.
• Assist in recruitment and onboarding of new starters.
• Be a welcoming presence on the floor and bolster the Lounges reputation locally.

Descrição da oferta de emprego

Loungers Expo Lounge is seeking a dedicated Assistant Manager to support the General Manager, lead a team, and ensure every guest leaves happy. This full-time role includes a 48-hour contract option (40 hours also available) and excellent progression prospects within our growing brand across England and Wales.

Expect a competitive base with bonus, overtime and a structured development path, plus perks from day one such as meals on shift and staff discounts, with added benefits through Loungefest