Assistant Manager - Hospitality Leader & Career Growth

Loungers; Solihull Lodge; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Overtime pay

Free meal on every shift

Discount on food & drinks

Career development & training

Job summary

Loungers is hiring a full-time Assistant Manager for Paramo Lounge in English hospitality settings. You’ll support the General Manager, lead shifts, coach the team, manage rotas and KPIs, and handle customer issues with pride and care.

The role offers a competitive base salary with bonus, paid overtime, progression opportunities, and staff perks including meals and discounts from day one.

Qualifications

• Leads shifts and motivates the team on the floor.
• Coaches team through feedback to create a positive work environment.
• Comfortable handling cash and end-of-shift processes.
• Strong customer service mindset with guest satisfaction at the core.

Responsibilities

• Lead a variety of shifts (opens/closes/weekends) - from pre-shift briefings and delegating to your team, always engaging and motivating the team throughout
• Coach your team through regular and honest feedback, creating a place people genuinely want to work
• Understand rotas, stock, labour, KPIs (NPS, sales, gross profit) - and know how to support your General Manager when things aren't where they should be
• Handle escalated customer complaints with confidence and good judgement, and maintain allergen and food safety standards across the team
• Support recruitment of new starters and help them feel set up to succeed from day one
• Be a visible, welcoming host on the floor and help build your Lounges reputation as the go-to spot in the local community

Skills

Shift leadership

Team coaching

Guest hosting

Customer service

Job description

Loungers is hiring a full-time Assistant Manager for Paramo Lounge in English hospitality settings. You’ll support the General Manager, lead shifts, coach the team, manage rotas and KPIs, and handle customer issues with pride and care.

The role offers a competitive base salary with bonus, paid overtime, progression opportunities, and staff perks including meals and discounts from day one.