Assistant Manager, High-Volume Restaurant & F&B Lead

Butlin's Conferences & Events; Skegness; On-site; GBP 28,000 - 36,000; Full time

Job summary

Butlin's Conferences & Events in Skegness is seeking an Assistant Manager to support the day-to-day operation of a resort restaurant or QSR, ensuring safe, efficient and high-quality food and beverage experiences for guests. You will lead on-floor teams, manage rotas, budgets, and compliance, and collaborate with kitchen staff to deliver responsive service during peak periods.

The role requires strong leadership, a focus on guest satisfaction and the ability to adapt to a busy, family-friendly

Qualifications

• Experience managing or supervising a restaurant or high-volume F&B venue.
• Strong team leadership and people management skills.
• Experience managing rotas, labour and budgets.
• Strong understanding of food safety and compliance.
• Excellent guest service skills.
• Ability to work in a fast-paced environment.
• Strong organisational and communication skills.

Responsibilities

• Manage the daily operation of the venue, ensuring smooth and efficient service.
• Deliver a high-quality, consistent guest experience.
• Ensure the venue is fully prepared for service, including staffing, stock and presentation.
• Monitor service flow and resolve issues quickly.
• Work closely with kitchen teams to ensure timely and accurate food delivery.
• Recruit, lead, coach and develop the team.
• Create rotas aligned to occupancy, demand and budget, ensuring maximum productivity.
• Set clear expectations and manage performance effectively.
• Conduct briefings and ensure team communication is clear.
• Manage employee relations issues in line with policy.
• Promote a positive, inclusive and high-performance culture.
• Ensure excellent service standards and guest engagement.
• Handle guest queries and complaints professionally.
• Monitor feedback and implement improvements.
• Ensure accessibility and family-friendly service standards.
• Be visible on the floor during key service periods.
• Manage labour costs in line with daily budget and forecast.
• Monitor sales performance and identify opportunities to grow revenue.
• Control stock levels, waste and ordering processes.
• Support delivery of promotions, upselling and revenue initiatives.
• Ensure accurate cash handling and financial compliance.
• Ensure compliance with food safety and hygiene regulations.
• Maintain high standards of cleanliness and presentation.
• Ensure all risk assessments and procedures are followed.
• Manage allergen processes and guest safety.
• Ensure licensing and legal requirements are met.
• Support audits and inspections.
• Work closely with Retail, Entertainment and Operations teams.
• Support resort-wide events and peak periods.
• Plan for seasonal changes and occupancy levels.
• Coordinate with suppliers and central teams.
• Support new menu or concept launches.

Skills

Restaurant management

Team leadership

Labour & budgeting

Food safety compliance

Guest service

Fast-paced environment

Communication

Job description

Butlin's Conferences & Events in Skegness is seeking an Assistant Manager to support the day-to-day operation of a resort restaurant or QSR, ensuring safe, efficient and high-quality food and beverage experiences for guests. You will lead on-floor teams, manage rotas, budgets, and compliance, and collaborate with kitchen staff to deliver responsive service during peak periods.

The role requires strong leadership, a focus on guest satisfaction and the ability to adapt to a busy, family-friendly