Retail Operations & Guest Experience Manager

Butlin's Conferences & Events; Skegness; On-site; GBP 40,000 - 52,000; Full time

Job summary

Butlin's Conferences & Events in Skegness seeks a Supermarkets & Vending Manager to run daily operations, ensuring guest experience, strong commercial performance, and high standards across shops and bars.

You will lead and develop large retail teams, drive sales and promotions, and maintain compliance with health and safety regulations while optimising labour and stock. Prior leadership in fast-paced hospitality retail is essential.

Qualifications

• Proven leadership experience in retail management, ideally within hospitality or leisure.
• Strong commercial acumen and financial understanding.
• Experience managing large teams in a fast-paced environment.
• Knowledge of food safety and health & safety regulations.

Responsibilities

• Deliver sales, margin and profit targets.
• Analyse weekly trading reports and implement action plans to improve performance.
• Manage stock availability, waste control and shrinkage.
• Optimise labour scheduling to balance service and cost efficiency.
• Drive promotional compliance and maximise seasonal opportunities.
• Champion excellent guest service standards across all departments.
• Monitor customer feedback and resolve escalated complaints promptly.
• Ensure store presentation, cleanliness and merchandising meet brand standards.
• Lead by example on the shop floor during peak trading times.
• Recruit, develop and retain high-performing teams.
• Conduct performance reviews, coaching sessions and succession planning.
• Build a positive, inclusive and motivated team culture.
• Manage absence, conduct and performance issues in line with company policy.

Skills

Retail management

People leadership

Commercial acumen

Budgeting & cost control

Food safety knowledge

Team coaching & development

Performance analysis

Job description

Butlin's Conferences & Events in Skegness seeks a Supermarkets & Vending Manager to run daily operations, ensuring guest experience, strong commercial performance, and high standards across shops and bars.

You will lead and develop large retail teams, drive sales and promotions, and maintain compliance with health and safety regulations while optimising labour and stock. Prior leadership in fast-paced hospitality retail is essential.