Waiter/ess

Hyatt Hotels Corporation; Liverpool; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

12 complimentary nights across Hyatt

Discounted hotel stays for family &amp

Free monthly massages

Gym access

Free meals on duty

Uniform provided

Laundry service for work attire

Headspace membership

50% discount on food & beverages

Career development opportunities

Job summary

Hyatt Hotels Corporation, operating Andaz London Liverpool Street, seeks a Waiter/ess to deliver exceptional service in a five-star setting. You will warmly welcome guests, offer accurate menu guidance, and maintain high standards throughout each dining experience.

Candidates with premium hospitality experience and strong communication will thrive in a fast-paced environment. Join a brand known for personalised service and career progression across Hyatt Hotels.

Qualifications

• Premium hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to anticipate guest needs and exceed expectations.

Responsibilities

• Deliver exceptional service with prompt, professional care.
• Provide a warm welcome and ensure guests feel valued.
• Maintain knowledge of menu items and daily specials.
• Collaborate with team to ensure smooth service.

Skills

Hospitality experience

Communication

Guest service

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London's most dynamic neighbourhoods .

The hotel features 267 guestrooms and suites, alongside a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast-paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces, including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.

At Andaz, which translates from Hindi as "personal style", colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.

Duties and responsibilities related to the Waiter/ess role

Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.

Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued throughout their visit.

Maintain strong knowledge of all menu items, including daily specials and promotions, to provide accurate recommendations and guidance.

Follow departmental standard operating procedures to consistently uphold high service standards.

Work collaboratively with colleagues to support smooth operations and efficient service delivery.

About you

Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with a natural ability to anticipate guest needs and go above and beyond to create memorable experiences.

Benefits of the Waiter/ess role include

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt for you, your family and friends from the day you start.
• Free monthly massages .
• Access to the hotel gym.
• Free meals on duty in our colleague restaurant.
• Uniform provided and complimentary laundry service for work attire.
• Headspace membership and access to our Employee Assistance Programme .
• 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.
• Continuous learning and development opportunities, providing clear career progression and global opportunities across Hyatt Hotels.

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build a rewarding career within a global hospitality company recognised as one of Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.