Assistant Shop Manager (Droitwich)

Cancer Research UK; Droitwich Spa; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Retirement plan

Leave allowance

Discounts on travel, technology

Gym membership

Job summary

Cancer Research UK is seeking a Retail Assistant Manager in Droitwich. You will support the shop manager and a team of staff and volunteers to maximise income through people, resources and stock in a busy charity shop, while delivering excellent customer and supporter service and maintaining shop standards.

The role offers an ambassadorial aspect and development opportunities within a mission-driven charity.

Qualifications

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently.
• Commercial awareness.
• The ability to create relationships and communicate well.
• And ideally supervisor experience, and experience of working in, or an understanding of retail and fashion.

Responsibilities

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.

Skills

Customer service

Team leadership

Adaptability

Commercial awareness

Communication

Supervisor experience

Job description

Retail assistant manager

£13.25 - £15.46 per hour plus benefits Reports to: Shop manager Department: Trading Location: Droitwich Contract: Permanent Working hours: Part time 15 hours per week Closing date: 25th October 2026 at 23:55 This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Internal title

The internal title for this role is Assistant Shop Manager.

About the role

You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock. In a lively, vibrant working environment, you’ll discover something new every day, whether it’s a new high street trend, a new community network or a talent you never knew you had. You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.

What skills are you looking for?

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently.
• Commercial awareness.
• The ability to create relationships and communicate well.
• And ideally supervisor experience, and experience of working in, or an understanding of retail and fashion.

What will I gain?

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Benefits

• Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Why join us

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work.

We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

About Cancer Research UK

We're the world's leading cancer charity, dedicated to saving and improving lives with our research. We work to reduce the impact of cancer on people's day-time lives through our research, influence and information. We are beating cancer - step by step, day by day. Our work means that people with cancer live better lives through earlier diagnosis and kinder, more effective treatments.

Find a purposeful career that will empower you to grow and collaborate with like-minded experts.