Assistant Manager: Auto Workshop Leader & Customer Champion

Halfords; Rishton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

On-target earnings up to 42,200 GBP

Base salary 32,000–34,000 GBP

Uncapped bonus 8,200 GBP/yr

Refer a friend scheme

Discounts

Job summary

Halfords is seeking an Assistant Manager in Rishton to work with the Centre Manager, balancing workshop duties with sales and customer service leadership. You will guide technicians, drive customer satisfaction, and contribute to performance targets.

Applicants should have strong mechanical knowledge, coaching skills, and a focus on safety and process excellence. This role offers progression and comprehensive benefits within the Halfords family.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues in the moment.
• Strong technical/mechanical knowledge with vehicle maintenance processes.
• Bring your own tools and use them in a busy workshop.
• Maintain compliance with Health & Safety standards.

Responsibilities

• Provide productive management and leadership to drive profitability and customer journey.
• Split time between workshop and assisting Centre Manager with daily sales and customer service.
• Coach, train, and develop colleagues in the moment.
• Ensure workshop operates safely and efficiently.

Skills

Customer service

Leadership

Coaching

Diagnostics

Time management

Driving licence

IT systems

Education

Level 2/3 Light Vehicle Maintenance

Job description

Halfords is seeking an Assistant Manager in Rishton to work with the Centre Manager, balancing workshop duties with sales and customer service leadership. You will guide technicians, drive customer satisfaction, and contribute to performance targets.

Applicants should have strong mechanical knowledge, coaching skills, and a focus on safety and process excellence. This role offers progression and comprehensive benefits within the Halfords family.