Assistant Manager – Workshop & Customer Lead (Bonus)

Halfords; Sandhurst; On-site; GBP 36,000 - 43,000; Full time

Benefits offered by this job

5.6 weeks’ annual leave

Staff discounts on garage and retail

Pension scheme

Health Cash Plan

Share save scheme

GP Access - 24/7

Wagestream - access up to 30% of your薪

Cycle to Work Scheme

Bonus scheme (OTE up to £43,422)

Job summary

Halfords is recruiting an Assistant Manager to work with the Centre Manager, splitting time between the workshop and customer-facing duties. You’ll lead teams, support sales, and ensure excellent customer service while driving profitability and service standards.

You will have hands-on mechanical experience or management background in a similar environment, with opportunities for career progression and formal training within our growing auto and mobility business.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues in the moment.
• Strong technical/mechanical knowledge with related qualifications or experience.
• Understanding of workshop operations, diagnostics and vehicle maintenance processes.
• Bring tools to work and apply them in a busy workshop; maintain health and safety standards.
• Excellent verbal and written communication skills and IT proficiency.

Responsibilities

• Assist Centre Manager with daily sales and customer service targets.
• Share leadership duties and manage workshop activities alongside technicians.
• Drive profitability with a focus on the customer journey and service quality.

Skills

Leadership

Customer service

Coaching

Workshop ops

Health & Safety

Communication

IT proficiency

Time management

Education

Light Vehicle Maintenance Level 2/3

Job description

Halfords is recruiting an Assistant Manager to work with the Centre Manager, splitting time between the workshop and customer-facing duties. You’ll lead teams, support sales, and ensure excellent customer service while driving profitability and service standards.

You will have hands-on mechanical experience or management background in a similar environment, with opportunities for career progression and formal training within our growing auto and mobility business.