Assistant Manager - Bowling Venue

Flow Sports Personnel Ltd; Northgate; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus scheme

Bonus for profits (center share)

50% off food

Pension plan

28 days holiday

Extra holidays with length of service

One weekend off per month

Ongoing training & development

Vouchers: bowling/golf

Friends and family food discount

Employee Assistance Programme (EAP)

Well-being training

Healthcare cash plan

Long service awards

Charity donation on induction

Enhanced parental leave

Flexible working

Job summary

Flow Sports Personnel Ltd is seeking an Assistant Manager to be at the heart of a busy leisure centre, driving customer experience and team performance. You will coach staff on shift and ensure the centre delivers top standards in a fast-paced environment.

You will support the General Manager with back-of-house duties while leading front-of-house operations, aiming to hit financial targets and service excellence. A strong customer focus and leadership mindset are essential.

Qualifications

• Minimum of twelve months' management experience in a fast-paced, customer-facing environment within leisure, hospitality, or retail.
• Passion for delivering excellent customer service.
• Evidence of inspiring and developing large teams.
• Willingness to work nights and weekends.
• Ambition for success and career progression.

Responsibilities

• Coaching and mentoring the team on shift to maintain high standards.
• Ensure the centre runs safely and remains a fun environment for customers.
• Hands-on involvement across all areas of the busy centre.
• Support the General Manager with back-of-house duties and front-of-house operations.
• Help deliver financial targets and service standards.

Skills

Management experience

Customer service

Team development

Night/weekend work

Ambition for success

Job description

Are you a highly motivated and ambitious manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

To be successful you should have:

• a minimum of twelve months' management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry
• be passionate about customer service
• evidence of inspiring and developing large teams
• be willing to work nights and weekends
• have ambition for success

Join our client as an Assistant Manager, in return you'll get:

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
• 40-hour contract, plus additional pay for any extra shifts you work
• the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly
• 50% off food when you are working
• optional pension plan
• 28 days holiday
• earn additional days holiday with length of service, up to five days
• one in four weekends off
• ongoing training and development, with the opportunity to fast track your career
• free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our clients Employee Assistance Programme (EAP) for you and your family
• well-being training to support you in the workplace
• opportunity to join the healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo's when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend