Assistant Manager

Harri; Padstow; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

30% off food and drink

50% off overnight stays

Tips

Bonus Scheme

Discount across retailers

Cycle to work scheme

Learning and development opportunities

Career progression

Shifts meal included (£10 limit)

Family-friendly policies

Flexible working

Volunteer time off

Job summary

St Austell Brewery seeks a proactive pub-restaurant leader at The Old Custom House in Padstow. You will motivate a team, ensure a warm welcome, and uphold high service standards while stepping in for the General Manager as needed.

You will oversee front and back of house during busy periods, coordinate with the Kitchen Team on quality food, and manage admin and cash processes with a sharp eye for safety and compliance.

Qualifications

• Leadership experience in a hospitality environment with a focus on guest satisfaction.
• Strong understanding of health and safety regulations and cash handling.
• Proven ability to develop the team and ensure smooth daily operations.

Responsibilities

• Motivate and lead the team when the General Manager is away.
• Create a welcoming guest experience and maintain high service standards.
• Supervise front and back of house during peak times.
• Oversee kitchen collaboration and food quality with the Kitchen Team.
• Maintain admin and cash management processes and financial controls.
• Ensure compliance with health and safety regulations and reporting.

Skills

Team leadership

Guest service

Health & safety

Cash handling

Staff development

Operations management

Job description

The Old Custom House enjoys a prime position on Padstow's South Quay. It stands proud as one of the town's historic stone buildings and buzzes with life as both a community pub and a hot spot for tourists with comfy sea view rooms.

You'll be working in Cornwall's foodie capital; a serene location that is perfect for getting out on the water, exploring the estuary, and navigating the surrounding coastline.

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You:

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you'll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What we offer you in return:

• 30% off food and drink in our pubs
• 50% off overnight stays in our pubs
• Tips
• Bonus Scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Career progression
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Flexible working
• Paid time off to volunteer

St Austell Breweryis an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.