Assistant Manager

Rashleigh Arms; Padstow; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

30% off food and drink in our pubs

50% off overnight stays in our pubs

Tips

Bonus Scheme

Discount scheme across hundreds of UK/

Cycle to work scheme on select roles

Learning and development opportunities

Career progression

Meal provided for shifts over 6 hours

Family-friendly policies

Flexible working

Paid time off to volunteer

Job summary

The Rashleigh Arms in Padstow, Cornwall, is seeking an experienced Assistant Manager to lead a dedicated team and support the General Manager during busy periods. You will ensure high standards of service, guest satisfaction, and smooth day-to-day operations.

You will oversee front of house and back of house, manage cash and admin, and uphold health and safety compliance while developing leadership as a potential future General Manager.

Qualifications

• Experience in a hospitality/food and beverage role.
• Proven ability to lead a team and manage operations.
• Excellent guest service and communication skills.

Responsibilities

• Motivate team members to deliver their best and ensure smooth operations.
• Create a warm welcome for guests and ensure first impressions are positive.
• Monitor customer feedback and drive continuous improvements in service.
• Support full team during peak times and uphold high service standards.
• Oversee quality food offering and support Kitchen Team when needed.
• Provide guidance and development opportunities for team members.

Skills

Leadership

Guest service

Team motivation

Cash handling

Job description

The Old Custom House enjoys a prime position on Padstow's South Quay. It stands proud as one of the town's historic stone buildings and buzzes with life as both a community pub and a hot spot for tourists with comfy sea view rooms.

You'll be working in Cornwall's foodie capital; a serene location that's perfect for getting out on the water, exploring the estuary, and navigating the surrounding coastline.

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You:

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you'll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What we offer you in return:

• 30% off food and drink in our pubs
• 50% off overnight stays in our pubs
• Tips
• Bonus Scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Career progression
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Flexible working
• Paid time off to volunteer

Additional Info:

St Austell Breweryis an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.