Assistant Manager

Luxury Leisure; Merley; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Night shift pay

Job summary

Luxury Leisure is seeking an Assistant Manager to support daily venue operations and stand in for the Venue Manager when needed. You will oversee staff, manage cash handling, and promote events while maintaining strict compliance with gaming legislation.

The role requires excellent customer service, a minimum of 3 years in customer service and at least 1 year in a supervisory or management capacity. Night shifts are included with premium pay.

Qualifications

• Minimum of 3 years customer service experience.
• A year in a supervisory or management role preferred.

Responsibilities

• Assist the manager in day-to-day running of the venue.
• Liaise with Area Management to meet KPIs and uphold standards.
• Delegate and support staff in daily tasks.
• Drive business during peak times and tournament days.
• Key holder duties such as opening or closing the venue.
• Promote offers, promotions and events to customers.

Skills

Customer service

Leadership

Cash handling

Job description

Shift pattern: 5 x 8 hour shifts, full flexibility required from Monday till Sunday required.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred!

Assistant Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.