Assistant Manager

Luxury Leisure; Basingstoke; On-site; GBP 23,000 - 29,000; Full time

Job summary

Luxury Leisure is seeking an Assistant Manager to support the day-to-day running of a venue and to act in the absence of the Venue Manager. The role requires excellent customer service and at least 3 years in customer service, with a year in a supervisory or management position preferred.

You will oversee staff, liaise with Area Management, drive business during peak times, handle cash, and ensure compliance with industry policies including age verification and gambling regulations.

Qualifications

• Minimum of 3 years customer service experience.
• A year in a supervisory or management role is preferred.

Responsibilities

• Liaise with Area Management to ensure KPIs are met and venue standards upheld.
• Delegate and support staff in daily tasks and peak times.
• Promote offers and events while driving business during busy periods; act as key holder (opening/closing).

Skills

Customer service

Leadership

Communication

Cash handling

Job description

Shift pattern: You must be fully flexible to work a range of shifts incluidng mornings, afternoons, evenings, weekends and overnights as required, working five shifts per week.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred!

Assistant Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.