Assistant Manager

DIECAST; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

DIECAST in Manchester is seeking an Assistant Manager to lead a busy front-of-house team and ensure exceptional guest experiences.

You will train and develop staff, coordinate with kitchen and bar, handle guest inquiries, and keep service running smoothly from opening to close in a fast-paced venue.

Qualifications

• Experience leading a large hospitality team in a fast-paced environment.
• A passion for delivering warm, memorable guest experiences.
• Strong communication and problem-solving skills under pressure.
• Excellent attention to detail and ability to adapt to plan changes.

Responsibilities

• Lead with positivity and motivate the front-of-house team.
• Collaborate with kitchen, bar and management to maintain clear communication.
• Oversee restaurant and bar operations from opening to close.
• Enhance guest experience by greeting guests and handling queries.
• Train new starters and support team development.

Skills

People leadership

Team motivation

Clear communication

Situational problem solving

Job description

Being an Assistant Manager means taking the lead in delivering outstanding service while helping to shape the atmosphere that keeps our guests returning time and time again. You’ll support the team with confidence, ensuring smooth operations, warm hospitality, and the kind of experience people love to talk about. Your enthusiasm for great service, practical problem‑solving skills, and ability to bring out the best in others will help uphold the vibrant, seamless service we’re known for.

What You’ll Do:

• Lead with Positivity: Support, guide, and motivate the front‑of‑house team, setting the tone for excellent service and a welcoming atmosphere.
• Be a Team Player: Work closely with the kitchen, bar, and wider management team to maintain strong communication and a united approach.
• Keep Service Running Smoothly: Oversee the restaurant and bar, dealing with any issues quickly and ensuring everything runs efficiently from open to close.
• Champion the Guest Experience: Greet guests, handle queries, and ensure every person who walks through the door feels valued and looked after.
• Support & Develop the Team: Help train new starters and encourage the development of existing team members, building a confident, cohesive team.

What We’re Looking For:

• You have experience leading a large team in a similar hospitality role and enjoy the buzz of a fast‑paced environment.
• You enjoy making people feel welcome and take pride in creating memorable experiences.
• You communicate clearly and confidently, keeping the flow of information smooth between the team and our guests.
• You stay calm under pressure, think quickly, and resolve issues without compromising the guest experience.
• You lead by example, motivating those around you and nurturing a fun, supportive workplace.
• You have a keen eye for detail and understand how small touches make a big impact.
• You’re adaptable, composed, and able to steady the team when plans shift.