Assistant Manager

Caspertron Ltd; Manchester; On-site; GBP 26,000 - 35,000; Full time

Job summary

Caspertron Ltd seeks an Assistant Manager to lead our front-of-house team in delivering outstanding service and shaping the welcoming atmosphere guests love. You’ll support operations with confidence, ensuring smooth service, warm hospitality, and a memorable guest experience.

You have experience leading a large team in a fast-paced hospitality setting, with strong communication and a knack for developing staff while keeping the guest at the center of everything you do.

Qualifications

• Experience leading a large team in a similar hospitality role.
• Ability to create memorable guest experiences.
• Clear and confident communication between team and guests.
• Calm, quick problem-solving under pressure.
• Lead by example and foster a supportive workplace.

Responsibilities

• Lead with positivity, guiding and motivating the front-of-house team.
• Collaborate with kitchen, bar and management to maintain open communication.
• Oversee restaurant and bar operations from opening to close.
• Greet guests, handle queries and ensure guests feel valued.
• Train new starters and develop current team members.

Skills

Leadership

Hospitality

Communication

Team development

Calm under pressure

Job description

Being an Assistant Manager means taking the lead in delivering outstanding service while helping to shape the atmosphere that keeps our guests returning time and time again. You’ll support the team with confidence, ensuring smooth operations, warm hospitality, and the kind of experience people love to talk about. Your enthusiasm for great service, practical problem‑solving skills, and ability to bring out the best in others will help uphold the vibrant, seamless service we’re known for.

What You’ll Do:

• Lead with Positivity:Support, guide, and motivate the front‑of‑house team, setting the tone for excellent service and a welcoming atmosphere.
• Be a Team Player:Work closely with the kitchen, bar, and wider management team to maintain strong communication and a united approach.
• Keep Service Running Smoothly:Oversee the restaurant and bar, dealing with any issues quickly and ensuring everything runs efficiently from open to close.
• Champion the Guest Experience:Greet guests, handle queries, and ensure every person who walks through the door feels valued and looked after.
• Support & Develop the Team:Help train new starters and encourage the development of existing team members, building a confident, cohesive team.

What We’re Looking For:

• You have experience leading a large team in a similar hospitality role and enjoy the buzz of a fast‑paced environment.
• You enjoy making people feel welcome and take pride in creating memorable experiences.
• You communicate clearly and confidently, keeping the flow of information smooth between the team and our guests.
• You stay calm under pressure, think quickly, and resolve issues without compromising the guest experience.
• You lead by example, motivating those around you and nurturing a fun, supportive workplace.
• You have a keen eye for detail and understand how small touches make a big impact.
• You’re adaptable, composed, and able to steady the team when plans shift.