Assistant Manager

Ben Sherman; Gloucester; On-site; GBP 26,000 - 32,000; Full time

Job summary

Ben Sherman in Gloucester Quays is seeking an Assistant Manager to help drive sales, lead the team and maintain exceptional visual merchandising.

You will support the store manager, motivate staff, deliver excellent customer service, and ensure smooth multi-channel shopping. The role offers hands-on leadership in a premium fashion retail environment.

Qualifications

• Customer service focused
• Sales and target driven
• Excellent visual merchandising skills
• Commercial awareness
• Good communication skills
• Good IT skills
• Experience managing poor performance
• Experience of working in a premium fashion brand

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Skills

Customer service

Sales targets

Visual merchandising

Commercial awareness

Communication skills

IT skills

Experience managing poor performance

Experience in premium fashion brand

Tools

IT skills

Job description

Assistant Manager - Gloucester Quays - Full Time

Come and join the team at Ben Sherman!

As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Purpose of the role:

To assist the manager in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. To help recruit, retain, motivate and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities:

• Achieve sales targets by demonstrating passion for the product and the brand
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Key Skills and Experience:

Essential:

• Customer service focused
• Sales and target driven
• Excellent visual merchandising skills
• Commercial awareness
• Good communication skills

Desirable:

• Good IT skills
• Experience of managing poor performance
• Experience of working in a premium fashion brand

Skills

Retail Management