Assistant Manager

Ben Sherman Gloucester Quays; Hemel Hempstead; On-site; GBP 26,000 - 34,000; Full time

Job summary

Ben Sherman Gloucester Quays is seeking an Assistant Manager to support the store leader in driving sales, KPI performance and guest experience. You will help recruit, develop and motivate the team while maintaining exceptional visual merchandising standards to create a premium shopping environment.

You will lead by example in customer service, ensure accurate product information and stock availability, promote multi-channel options, and adapt to store needs to deliver consistent results while

Qualifications

• Customer service focused with a passion for delivering excellent guest experiences.
• Proven ability to drive sales and achieve targets in a retail setting.
• Strong visual merchandising and store presentation skills.
• Good commercial awareness and ability to spot opportunities.
• Clear, confident communication with colleagues and customers.

Responsibilities

• Assist the manager in driving sales and KPI performance.
• Recruit, retain, motivate and develop the team.
• Maintain exceptional visual merchandising standards throughout the store.
• Provide accurate product information and stock availability to customers.
• Promote multi-channel shopping options and ensure a welcoming atmosphere.
• Process sales transactions in line with company guidelines.

Skills

Customer service focused

Sales and targets

Visual merchandising

Commercial awareness

Communication skills

Job description

Assistant Manager - Gloucester Quays - Full Time

Come and join the team at Ben Sherman!

As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Purpose of the role:

To assist the manager in driving consistent improvement to the stores sales, KPI's and all other areas of measured success. To help recruit, retain, motivate and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities:

• Achieve sales targets by demonstrating passion for the product and the brand
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Key Skills and Experience:

Essential:

• Customer service focused
• Sales and target driven
• Excellent visual merchandising skills
• Commercial awareness
• Good communication skills

Desirable:

• Good IT skills
• Experience of managing poor performance
• Experience of working in a premium fashion brand

Compensation: Competitive salary