Supervisor

Ben Sherman; Bridgend; On-site; GBP 18,000 - 24,000; Full time

Job summary

Ben Sherman is seeking a Store Supervisor for the Bridgend Outlet to support the Store and Assistant Manager in driving sales, KPI performance and team development. You will maintain exceptional visual merchandising standards to create a premium shopping experience for customers across in-store and online channels.

The role focuses on training and motivating staff, achieving targets and delivering outstanding customer service in a premium fashion environment.

Qualifications

• Customer service oriented approach expected.
• Ability to hit sales targets and drive store performance.
• Strong visual merchandising to maintain premium look.
• Good commercial sense and understanding of customer needs.
• Clear and effective communication with customers and team.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand.
• Provide accurate information about our product including features and stock availability.
• Promote our multi-channel shopping options to ensure customer satisfaction.
• Provide an inviting and welcoming atmosphere for our customers.
• Process sales transactions with care and in line with company guidelines.
• Demonstrate flexibility to meet the needs of the store.

Skills

Customer service

Sales targets

Visual merchandising

Commercial awareness

Communication skills

Job description

Come and join the team at Ben Sherman! As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Supervisor

Bridgend Outlet

37.5 hours per week

Come and join the team at Ben Sherman! As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Purpose of the role

To assist both the Store and Assistant Manager in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. To help retain, motivate and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Key Skills and Experience

Essential

• Customer service focused
• Sales and target driven
• Excellent visual merchandising skills
• Commercial awareness
• Good communication skills

Desirable

• Good IT skills
• Experience of working in a premium fashion brand

Skills

Retail Management