Assistant manager

Clarks; East Hagbourne; On-site; GBP 22,000 - 30,000; Full time

Job summary

Clarks is seeking a hands-on Store Team member to support the Store Manager in all aspects of store operations and lead the sales team to achieve commercial objectives. Deputising for the Store Manager when required, you will drive sales, coach staff, and maintain excellent customer experiences.

You will be a confident leader with proven retail management experience, strong coaching and communication skills, and the ability to motivate a team while delivering results in a fast-paced retail

Qualifications

• Confident, hands-on leader with proven retail management experience.
• Strong coaching and people development skills.
• Clear communicator who can inspire a team and deliver results.

Responsibilities

• Demonstrate selling behaviours and act as a role model to the sales team.
• Support Store Manager to engage, coach and develop the team to achieve targets.
• Oversee sales floor with strong Floor Control to maintain store standards.
• Utilise CSAT insights to improve customer experience and store operations.
• Assist in delivering store operations and Visual Merchandising to standards.
• Upskill in product knowledge to drive sales and educate the team.
• Organise and prioritise tasks to meet business needs while protecting sales and service.
• Provide regular feedback to motivate and improve performance.
• Assist Store Manager with people issues to prevent escalation.
• Build capability to manage all store aspects in the Store Manager's absence.

Skills

Retail management

Coaching

Sales targets

Customer service

Communication

Planning & organisation

Visual Merchandising

IT systems

People management

Tools

POS systems

Inventory software

Job description

About the Role

Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising Store Manager absence when required.

What you’ll do

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager.

What we’re looking for

You’re a confident, hands‑on leader with proven retail management experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You’re organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.

You’ll bring

• Good retail experience including in a management role, leading a team.
• Strong coaching skills.
• Effective communicator who can provide clarity to individuals or team on what is required of them and why.
• Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
• Proficient in supporting with people processes and team development.
• Good experience in delivering and exceeding sales and targets.
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
• Good commercial skills.
• IT proficient with the ability to use a range of systems to manage in store activity.
• Good knowledge of and experience in Visual Merchandising.

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.