Assistant Manager

Aramark Ltd; Clewer Village; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary tickets to Merlin UK

Job summary

LEGOLAND Windsor Resort is hiring Assistant Managers to oversee departments, driving exceptional customer experiences, strong commercial performance and operational excellence.

You will lead teams, manage peak trading periods, handle customer feedback, support recruitment and training, and partner with Managers to meet targets while maintaining high standards of health and safety.

Qualifications

• Experience leading teams in a customer-facing environment.
• Strong organisational and communication skills.
• Ability to stay calm and effective under pressure.

Responsibilities

• Champion exceptional customer service standards and guest satisfaction.
• Lead by example during peak trading periods to ensure high-quality customer experience.
• Manage customer feedback, complaints, and service recovery professionally and effectively.
• Contribute to financial targets through labour management, revenue generation, and cost control.
• Maintain high standards of health, safety, and compliance across operations.
• Ensure safe working practices and identify/manage risks.
• Provide direct line management to Supervisors and Team Leaders.
• Lead recruitment, onboarding and induction activities as required.
• Deliver coaching, training and performance management for high-performing teams.
• Lead day-to-day shifts with visible operational presence during peak hours.
• Partner with Manager/Senior Manager on priorities and ad hoc needs.
• Respond effectively to operational challenges, staffing issues, and customer requirements.

Job description

We're hiring Assistant Managers at LEGOLAND Windsor Resort to work across the department, and we're looking for ambitious individuals who strive to deliver exceptional customer experiences, strong commercial performance and operational excellence. The Assistant Managers will contribute to the effective day-to-day organisation, operation and performance of their area and will be the operational lead, working collaboratively with the Manager and/or the Senior Manager. They will be responsible for maintaining high standards, leading the team by example, and identifying opportunities for continuous improvement. This role has fantastic benefits such as complimentary tickets to all Merlin UK attractions, as well as being a development focused management role, with hands-on learning.,

• Champion exceptional customer service standards and guest satisfaction
• Lead by example during peak trading periods to ensure a consistently high-quality customer experience
• Manage customer feedback, complaints, and service recovery professionally and effectively
• Contribute to the achievement of financial targets through effective labour management, revenue generation, and cost control
• Maintain and promote high standards of health, safety, and compliance across operational areas
• Ensure safe working practices are followed consistently, and risks are identified and managed appropriately
• Provide direct line management and leadership to Supervisors and Team Leaders
• Lead recruitment, onboarding, and induction activities as required
• Deliver coaching, training, and performance management to build capable, high-performing teams
• Lead day-to-day shifts and maintain a visible operational presence during peak trading hours
• Partner with Manager or Senior Manager on operational priorities and ad hoc business requirements
• Respond effectively to operational challenges, staffing issues, and customer requirements in real time
• Experience in leading teams and managing performance in a customer-facing environment
• Strong organisational and communicative skills
• The ability to remain calm, focused, and effective under pressure
• The ability to inspire and support a team while taking accountability
• The ability to be adaptable and flexible to meet operational needs
• Be approachable and enthusiastic, with a passion for hospitality