Assistant Manager

Aramark; Windsor; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Complimentary tickets

Hands-on learning

Development focused role

Job summary

Aramark UK is hiring Assistant Managers at LEGOLAND Windsor Resort to work across departments, delivering exceptional customer experiences, strong commercial performance and operational excellence.

You will lead teams, manage peak periods, coach staff, and partner with Managers to drive continuous improvement while upholding health, safety and service standards.

Qualifications

• Experience in leading teams and managing performance in a customer-facing environment.
• Strong organisational and communicative skills.
• Ability to remain calm under pressure and motivate others.
• Inspires and supports a team while taking accountability.
• Adaptable and flexible to meet operational needs.
• Passion for hospitality and guest experience.

Responsibilities

• Champion exceptional customer service standards and guest satisfaction.
• Lead by example during peak trading periods to ensure a consistently high-quality customer experience.
• Manage customer feedback, complaints, and service recovery professionally and effectively.
• Contribute to the achievement of financial targets through effective labour management, revenue generation, and cost control.
• Maintain and promote high standards of health, safety, and compliance across operational areas.
• Ensure safe working practices are followed, and risks are identified and managed.
• Provide direct line management and leadership to Supervisors and Team Leaders.
• Lead recruitment, onboarding, and induction activities as required.
• Deliver coaching, training, and performance management to build capable, high-performing teams.
• Lead day-to-day shifts and maintain a visible operational presence during peak trading hours.
• Partner with Manager or Senior Manager on priorities and ad hoc requirements.
• Respond effectively to operational challenges, staffing issues, and customer requirements in real time.

Skills

Leadership

Customer service

Communication

Team motivation

Operational excellence

Adaptability

Job description

We're hiringAssistant ManagersatLEGOLAND Windsor Resortto work across the department, and we're looking for ambitious individuals who strive to deliver exceptional customer experiences, strong commercial performance and operational excellence.

The Assistant Managerswill contribute to the effective day-to-day organisation, operation and performance of their area and will be the operational lead, working collaboratively with the Manager and/or the Senior Manager. They will be responsible for maintaining high standards, leading the team by example, and identifying opportunities for continuous improvement.

This role has fantastic benefits such ascomplimentary ticketsto all Merlin UK attractions, as well as being adevelopment focusedmanagement role, with hands-on learning.

Job Responsibilities

• Champion exceptional customer service standards and guest satisfaction
• Lead by example during peak trading periods to ensure a consistently high-quality customer experience
• Manage customer feedback, complaints, and service recovery professionally and effectively
• Contribute to the achievement of financial targets through effective labour management, revenue generation, and cost control
• Maintain and promote high standards of health, safety, and compliance across operational areas
• Ensure safe working practices are followed consistently, and risks are identified and managed appropriately
• Provide direct line management and leadership to Supervisors and Team Leaders
• Lead recruitment, onboarding, and induction activities as required
• Deliver coaching, training, and performance management to build capable, high-performing teams
• Lead day-to-day shifts and maintain a visible operational presence during peak trading hours
• Partner with Manager or Senior Manager on operational priorities and ad hoc business requirements
• Respond effectively to operational challenges, staffing issues, and customer requirements in real time

Key Requirements:

• Experience in leading teams and managing performance in a customer-facing environment
• Strong organisational and communicative skills
• The ability to remain calm, focused, and effective under pressure
• The ability to inspire and support a team while taking accountability
• The ability to be adaptable and flexible to meet operational needs
• Be approachable and enthusiastic, with a passion for hospitality

About Aramark

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – [e-mail]. Join us in fostering a workplace where everyone can achieve their full potential