Assistant Manager

Starbucks EMEA; Cheshunt; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Free drinks and food

Bean stock options

Comprehensive training

30% partner discount

Interest-free loans

Employee Assistance Programme

Recognition schemes

Job summary

Starbucks EMEA is seeking an Assistant Manager in Cheshunt to lead shifts and deliver exceptional customer experiences. You will oversee key performance indicators and help build the brand's future.

The ideal candidate has experience in a fast-paced retail environment and a growth mindset for leadership development. Benefits include 28 days holiday, free drinks, and extensive training opportunities.

Qualifications

• Previous experience in leading a team in a dynamic, customer-focused environment.
• Ability to translate metrics into actions confidently.
• Growth mindset for advancing a leadership career.

Responsibilities

• Lead shifts focused on commercial results and customer experience.
• Take ownership of key performance indicators.
• Train and coach partners to deliver excellence.

Skills

Leadership in a retail environment

Commercial acumen

Coaching skills

Job description

Overview

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. An assistant manager role will help build the brand’s future and empowers you to deliver outstanding commercial results and customer experiences.

Responsibilities

• Lead shifts with a focus on delivering commercial results and world‑class customer experience and ensuring every partner is set up for success.
• Take ownership of key performance indicators including labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observe partner performance, coach and provide feedback.
• Recognise and celebrate partner achievements during and after shifts.
• Act as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensure brand and operational standards are consistently met or exceeded.
• Use financial and operational data to make informed decisions that improve shift performance.
• Train and coach partners to deliver consistent quality, efficiency, and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety, and security standards.

Qualifications

• Previous experience in leading a team in a dynamic, fast‑paced, customer‑focused retail or hospitality environment.
• Commercial acumen with the ability to translate metrics into actions and confidently manage both people and operational priorities.
• Growth mindset and appetite for growing a leadership career.

Benefits

• 28 days holiday a year, including Bank Holidays.
• Free drinks and one item of food when you’re on shift.
• Bean stock options for all partners.
• Comprehensive training, including coffee knowledge, and access to Starbucks Global Academy.
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
• Discounts with local and national retailers through the Perks at Work platform.
• Life assurance.
• Home Sweet Loan – interest‑free loans that can be paid back over 12 months to help pay your rental deposit.
• Free 24/7 Employee Assistance Programme available to you and your family.
• Recognition schemes and monetary awards for long service, WOWing customers, and fellow partners.
• Great long‑term career opportunities in store and support centre.

Equal Employment Opportunity

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.