Assistant Manager

Starbucks Coffee Company; Spital in the Street; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

28 days holiday a year

Free drinks and food item during shifts

Bean stock options

Comprehensive training

30% partner discounts

Employee Assistance Programme

Life assurance

Recognition schemes

Job summary

Starbucks Coffee Company is looking for an Assistant Manager in Spital in the Street, England. In this role, you will lead shifts, ensuring outstanding customer experiences and driving commercial success. You will champion team performance, operational standards, and engage partners to deliver Starbucks' mission.

Successful candidates will thrive in a dynamic environment and possess strong leadership skills. The position offers excellent benefits including discounts, stock options, comprehensive training, and a supportive work culture.

Qualifications

• Previous experience in leading a team in a fast-paced retail or hospitality environment.
• Ability to translate metrics into actionable insights.
• Strong focus on customer experience and partner engagement.

Responsibilities

• Lead shifts to ensure commercial results and exceptional customer experiences.
• Take ownership of KPIs including labour efficiency and sales performance.
• Train and coach partners to maintain service excellence.

Skills

Team leadership

Commercial acumen

People management

Operational standards

Job description

Overview

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager to help us build the brand’s future. Here your voice is brewed into everything we do.

Responsibilities

As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.

• Lead shifts with a focus on delivering commercial results and world‑class customer experience and ensuring every partner is set up for success
• Take ownership of our KPIs including labour efficiency, waste reduction, and sales performance
• Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience
• Observe partner performance, coach and provide feedback
• Recognise and celebrate partner achievements during and after shifts
• Act as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
• Ensure brand and operational standards are consistently met or exceeded
• Use financial and operational data to make informed decisions that improve shift performance
• Train and coach partners to deliver consistent quality, efficiency, and service excellence
• Lead and embed new initiatives and product launches at store level
• Maintain compliance with health & safety, food safety and security standards

Qualifications

To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast‑paced and customer‑focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.

Benefits

• 28 days holiday a year (including Bank Holidays)
• Free drinks and one item of food when you’re on shift
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy
• A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
• Life assurance
• Home Sweet Loan (Interest‑free loans that can be paid back over 12 months to help pay your rental deposit)
• A free 24/7 Employee Assistance Programme available to you and your family
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
• Great long‑term career opportunities in store and support centre

EEO Statement

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.