Assistant Manager

Starbucks Coffee Company; Hedge End; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday a year (including Bank

Free drinks and one item of food when‑

Bean stock options for all partners

Comprehensive training and Starbucks}

A free bag of coffee each week and 30%

Job summary

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead shifts, drive commercial results and deliver world‑class customer experiences. You will take ownership of operational standards, partner engagement and KPIs, while coaching a team to perform at their best.

The role emphasizes leadership growth, daily trading decisions, health and safety compliance, and delivering consistent service across a busy retail environment.

Qualifications

• Experience leading a team in a fast-paced, customer-focused retail or hospitality setting.
• Ability to translate metrics into action while managing people and operational priorities.
• Growth mindset with a desire to advance leadership responsibilities.

Responsibilities

• Lead shifts focusing on delivering commercial results and world-class customer experience while ensuring every partner is set up for success.
• Take ownership of KPIs including labour efficiency, waste reduction and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observe partner performance, coach and provide feedback.
• Recognize and celebrate partner achievements during and after shifts.
• Act as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensure brand and operational standards are consistently met or exceeded.
• Use financial and operational data to make informed decisions that improve shift performance.
• Train and coach partners to deliver consistent quality, efficiency and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety and security standards.

Skills

Team leadership

Commercial acumen

Growth mindset

Job description

About This Role

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager and help build the brand’s future. As an assistant manager you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.

Responsibilities

• Lead shifts focusing on delivering commercial results and world‑class customer experience while ensuring every partner is set up for success.
• Take ownership of KPIs including labour efficiency, waste reduction and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observe partner performance, coach and provide feedback.
• Recognize and celebrate partner achievements during and after shifts.
• Act as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensure brand and operational standards are consistently met or exceeded.
• Use financial and operational data to make informed decisions that improve shift performance.
• Train and coach partners to deliver consistent quality, efficiency and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety and security standards.

Qualifications

• Previous experience leading a team in a dynamic, fast‑paced, customer‑focused retail or hospitality environment.
• Commercial acumen with the ability to translate metrics into action while confidently managing both people and operational priorities.
• Growth mindset and appetite for advancing your leadership career.

Benefits

• 28 days holiday a year (including Bank Holidays)
• Free drinks and one item of food when you’re on shift
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy
• A free bag of coffee each week and a 30% partner discount on food, beverages and merchandise
• Discounts with local and national retailers through the Perks at Work platform
• Life assurance
• Home Sweet Loan – interest‑free loans repayable over 12 months to help with a rental deposit
• Free 24/7 Employee Assistance Programme for you and your family
• Recognition schemes and monetary awards for long service, customer excellence and partner achievements
• Great long‑term career opportunities in store and support center

Our Commitment to Diversity and Inclusion

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.